Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product easy to lay and hard wearing.”

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Posted 1 year ago

“Excellent Service.”

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Posted 1 year ago

“Samples arrived quickly”

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Posted 1 year ago

“I only ordered samples but I’m very impressed with the products”

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Posted 1 year ago

“Was a little hard to slot together but other than that it’s lovely flooring”

Factory Direct Flooring Ltd 5 star review on 10th September 2023

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Posted 1 year ago

“I bought some wooden floor, which came with a few bended boards, my problem was quickly solved by Karl, which gave me a couple of options and I had the boards replaced as soon as they could. Karl was very helpful and kind which made everything much easier. Thank you Karl.”

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Posted 1 year ago

“Fabulous service, excellent value for money”

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Posted 1 year ago

“Great herringbone grey flooring looks great . One little gripe ( and it maybe my fault because I was looking on YouTube) the installation guide was not that good lmo. All videos on YT say find the centre of the room !! This doesn't. Apart from that brilliant.”

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Posted 1 year ago

“Great sample service however couldn't order as unable to find a fitter locally.”

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Posted 1 year ago

“The product is good the delivery was ok but after sales is extremely poor. You need to read all the T&C because if you buy 20sq m of flooring which is extremely heavy and your wife hates it you have to return the items yourselves. To have a courier do it was £236 cheapest other than that it’s free if you take it back to the warehouse in Tim Buck To. Had to buy new flooring so have got old flooring here and going to try to sell it. Never again !”

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Posted 1 year ago

“Great service from point of oder to delivery on time. Good quality vinyl flooring. Easy to install & looks really good. Thank you.”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“Only ordered a sample, but very impressed with the quality and quickness of service. Will be ordering for our main room very soon. I know we will get the same service then. Thanks”

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Posted 1 year ago

“Can't fault them for speed and quality.”

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Posted 1 year ago

“Very quick and efficient delivery”

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Posted 1 year ago

“Excellent customer services , extremely patient and helpful! Flooring is excellent quality price could not be beaten anywhere. Carefully packaged and delivered ontime, as promised. Couldn’t do better! Roslyn Smith”

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Posted 1 year ago

“Very competitive in pricing. My order was very well packaged on the pallet with spacers between each pack. Not only that it arrived on time. Very pleased.”

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Posted 1 year ago

“I would not recommend this truly awful company. The floor is not fit for purpose and am now having to go via my credit card to get a refund because they refuse despite me sending multiple videos showing the floor is not fit for purpose. I even made a video showing 2 branded laminate herringbones next to each other, on the same subfloor and same underlay, and they’re brand creaks and the other does not. That undoubtedly proves it is not an external factor issue and the problem lies with their floor. The manager and staff are rude and arrogant and still blame my subfloor or installation as the problem, even though they declined my offer of sending someone out to see it. Speaks volumes doesn’t it? There is tons of reviews all slating this company, so I’m not the only one who feels this way. Avoid them like the plague.”

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Posted 1 year ago

Thanks for your review. The returned items were all checked over and we found that there was no movement at all on them once fitted and no noise either. This is our best selling product and the issues are few and far between compared to the amount we sell. noisy laminate means it is moving, different products will react differently so it's not always a fair comparison. However, thanks for taking the time to write a review, we stand by the opinion that this issue is related to local conditions and not a product defect.

Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Kompetentna profesjonalna firma”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews