Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,643 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't fault them for speed and quality.”

Helpful Report

Posted 1 year ago

“Very quick and efficient delivery”

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Posted 1 year ago

“Excellent customer services , extremely patient and helpful! Flooring is excellent quality price could not be beaten anywhere. Carefully packaged and delivered ontime, as promised. Couldn’t do better! Roslyn Smith”

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Posted 1 year ago

“Very competitive in pricing. My order was very well packaged on the pallet with spacers between each pack. Not only that it arrived on time. Very pleased.”

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Posted 1 year ago

“I would not recommend this truly awful company. The floor is not fit for purpose and am now having to go via my credit card to get a refund because they refuse despite me sending multiple videos showing the floor is not fit for purpose. I even made a video showing 2 branded laminate herringbones next to each other, on the same subfloor and same underlay, and they’re brand creaks and the other does not. That undoubtedly proves it is not an external factor issue and the problem lies with their floor. The manager and staff are rude and arrogant and still blame my subfloor or installation as the problem, even though they declined my offer of sending someone out to see it. Speaks volumes doesn’t it? There is tons of reviews all slating this company, so I’m not the only one who feels this way. Avoid them like the plague.”

Helpful Report

Posted 1 year ago

Thanks for your review. The returned items were all checked over and we found that there was no movement at all on them once fitted and no noise either. This is our best selling product and the issues are few and far between compared to the amount we sell. noisy laminate means it is moving, different products will react differently so it's not always a fair comparison. However, thanks for taking the time to write a review, we stand by the opinion that this issue is related to local conditions and not a product defect.

Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Kompetentna profesjonalna firma”

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Posted 1 year ago

“Happy with the flooring to an extent but considering it is advertised as ‘scratch resistant’ is extremely false. Ours is covered in scratches after laying it and we have only been walking across it. And even if we move something’s lightly across the floor it leaves massive scratches. Also think the delivery price is a bit on the high side considering your paying hundreds for the flooring.”

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Posted 1 year ago

“Delivery was the issue. Set a date as per website. Took the day off work. Waited in all day 8am to 6pm as advised and no floor appeared. Even contacted after sales the day prior, who advised flooring delivery was on track for my required day. Contacting after sales is a joke as you can only email even though it says you can phone on the invoice?? The responses stopped when I eventually received my flooring 2 days later. Complained via email and still awaiting response. No offer to compensate or refund delivery fee. Ruined the experience as the floor is now down and looks lovely.”

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Posted 1 year ago

“Lovely and was with me in no time. Ordering for my dining room soon”

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Posted 1 year ago

“Very happy with my purchase. Reasonably priced and delivered as promised.”

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Posted 1 year ago

“Lovely quality and great value. Delivered on time”

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Posted 1 year ago

“Very good Product and well worth the cost”

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Posted 1 year ago

“Arrived quickly, well wrapped and is extremely good quality for a very reasonable price, it's looks great in my kitchen 😊”

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Posted 1 year ago

“Excellent service. Great price. Will shop again. Thank you.”

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Posted 1 year ago

“A comprehensive website with loads of choices to suit all budgets and needs. The laminate floor Is great quality and very good value for money. It was delivered with care on the date I requested and the communication with the company was very good. I'd recommend Factory Direct Flooring when shopping for flooring.”

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Posted 1 year ago

“Very happy with my purchased, cheaper price comparing to others. The laminate floor looks so good and make the room brighter and spacious. Easy to install and to clean. Definitely recommend it.”

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Posted 1 year ago

“Very happy with the order experience, friendly customer service and fast delivery.”

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Posted 1 year ago

“Easy to order,good staff. Only issue I have with multi layer wood flooring is top coating is rather thin,”

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Posted 1 year ago

“Easy ordering. We'll packaged and Great communication regarding delivery”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,643 reviews