Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Great quality but colours not as expected.”

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Posted 5 years ago

“Very profesional from order to delivery. Would highly recommend.”

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Posted 5 years ago

“We only ordered samples of Rhino flooring but the service was great. Thank you”

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Posted 5 years ago

“Very pleased with my new flooring. Looks very luxurious.”

Factory Direct Flooring Ltd 5 star review on 29th August 2019

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Posted 5 years ago

“Fast service to get samples out good quality products will be ordering once I have picked the one I want cheers”

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Posted 5 years ago

“I had called to check they had plenty of stock before placing order. Order placed, and Mike confirmed that he could see my order. Was assured I’d get a call within 30 mins to confirm delivery - this didn’t happen, nor did I receive an email confirming order placed - I had only received PayPal receipt. Had to chase them up about my order - delayed due to Bank Holiday, now informed they don’t have the stock - only 8 packs whereas I had bought 11 as all their other stock was damaged! I found the service to be very poor and would not recommend.”

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Posted 5 years ago

“samples not large enough”

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Posted 5 years ago

“Very quick efficient service , ordered samples one day & receivedvthe the next - very impressive !!”

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Posted 5 years ago

“Super fast with my samples & good price and quality so will be ordering. Thanks!”

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Posted 5 years ago

“very helpful customer advisors. Very prompt delivery. Not installed it yet but it all looks lovely in the packs!”

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Posted 5 years ago

“Laminate is lovely only drawback was.they had put it in wrong lorry but I had it delivered the following day where the driver very kindly deposited it right to my path.”

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Posted 5 years ago

“Problem with courier but got intouch with factory direct and offered full replacement if i si wished but found no damage on inspection. Great price plus discount code , great customer service. Many thanks”

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Posted 5 years ago

“Great prices - samples were big ennough to help decide.Delivery very quick and courier very polite and helpful would definately recommend.”

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Posted 5 years ago

“Excellent service and had samples within 48hours.”

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Posted 5 years ago

“Ordered a couple of samples, they arrived quickly, and look great. I shall be ordering some once my house purchase goes through.”

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Posted 5 years ago

“Excellent service and competitive prices. Highly recommended.”

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Posted 5 years ago

“Excellent service and choice. Will definitely be using them again.”

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Posted 5 years ago

“Great free samples received in no time at all! Really helpful service to help you decide which flooring to go with! When we’ve decided on which colour to go with we’ll be putting an order in straight away!”

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Posted 5 years ago

“Ordered two samples which were received by return post - Great service thanks.”

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Posted 5 years ago

“Ordered a free sample of flooring was well pleased with the quality and speed of the service. Thanks”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews