Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got great product at good price”

Helpful Report

Posted 2 years ago

“Thank you so much for the free samples that are of a decent size to give a true reflection of quality and pattern. They arrived very quickly too. Have now made my choice from the sample you sent and just checking elsewhere to make sure your cost is the best.”

Helpful Report

Posted 2 years ago

“flooring looks and feels excellent 5 ⭐”

Helpful Report

Posted 2 years ago

“Excellent service and product - I haven't unwrapped it fully yet but looks great so far. Delivered on time by friendly driver and flooring is well wrapped, thank you”

Helpful Report

Posted 2 years ago

“The sample was delivered on time and customer service was helpful to answer my questions.”

Helpful Report

Posted 2 years ago

“Flooring turned up on the time.very easy to lay. Would recommend to freids and family.”

Helpful Report

Posted 2 years ago

“Excellent service, delivered my floor samples the next day”

Helpful Report

Posted 2 years ago

“Great quality and value for money. Delivery on time. Very professional service.”

Helpful Report

Posted 2 years ago

“Absolutely spot on excat same as the sample I got first delivery went smooth no problems first time ever using this company and could not be more happier”

Helpful Report

Posted 2 years ago

“Sorry to complain but this vinyl is very poor quality tears easily like paper. I have brought cheaper from supermarkets that are better so I will not be using you again. I can't faulty your service and delivery though just the product.”

Helpful Report

Posted 2 years ago

“No nonsense, arrived on time exactly as arranged. Cant comment on flooring yet as not fitted until next week but looks great.”

Helpful Report

Posted 2 years ago

“Excellent hassle free service, the flooring had a felt backing which made laying easier. Very pleased with the flooring supplied”

Helpful Report

Posted 2 years ago

“I really wanted to use some sort of wood flooring not being too wild about laminates and how they look and feel, but once down was I impressed by the LVC. It not just looks great but feels great too and seems almost indestructible. That said it was easy to score and bend so that even tricky cuts were relatively simple. My bathroom floor has really been lifted and best of all my wife is thrilled so i have gained a few browny points back too - not that they will last long. If you are thinking about Factory Direct and LVC everything about them was perfect.”

Helpful Report

Posted 2 years ago

“Product fine ,very dubious delivery ,no confirmation email, didn't even ask for name?”

Helpful Report

Posted 2 years ago

“Efficient company - good prices - wide choice of products”

Helpful Report

Posted 2 years ago

“Fast response and supplied samples quickly which really helps in making choices”

Helpful Report

Posted 2 years ago

“Love my new flooring , and some was damaged but they replaced the boards”

Helpful Report

Posted 2 years ago

“Great customer service and quick delivery and I thought it to be very good quality and will be using company again 👍”

Helpful Report

Posted 2 years ago

“I cannot comment on the quality of the product as I never received it. The courier firm which Factory Direct used refused to give any indication of time or even date of delivery, although a "Timed Delivery" had been ordered as the premises are not open full-time. As a result, they kept trying for a week (so they said) but apparently at times when the premises were unmanned. Eventually I cancelled the order and bought elsewhwere. Very poor service.”

Helpful Report

Posted 2 years ago

“Great service in respect of sending two samples, but ridiculous delivery cost. £46 for the product and £19.60 for delivery.”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews