Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We got the sample then bought the product and it arrived on time at the agreed price . No damage . No complaints here.”

Helpful Report

Posted 3 years ago

“I've only ordered samples so far, but the process was easy, quick and delivery prompt”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Delivery and responses were quick and easy. Delivery arrived when we scheduled for. We love the product as well.”

Helpful Report

Posted 3 years ago

“Fantastic and professional customer service. The product was exactly as described. Very happy customer and would definitely recommend. Thank you and happy holidays”

Helpful Report

Posted 3 years ago

“Fast delivery, smooth shopping experience. Materials arrived very well packed.”

Helpful Report

Posted 3 years ago

“Great service with ordering and delivery. We finished the floor this looks amazing great quality”

Helpful Report

Posted 3 years ago

“Order a sample in hopes of putting in a full order but the wrong sample was sent. Doesn't fill you with much hope so will go else where.”

Helpful Report

Posted 3 years ago

“Ordered this for my son's bathroom having used a similar product 3 years ago. I found that these were less flexible than the previous model making it more difficult to fit around radiator pipes. The joints are also fairly brittle so have to be very careful to avoid damage. Finished job however excellent and my son and his wife were absolutely delighted with the end product”

Helpful Report

Posted 3 years ago

“The delivery of the sample was very fast. It was not exactly what I had in mind, but the service was great”

Helpful Report

Posted 3 years ago

“thank you for speedy delivery”

Helpful Report

Posted 3 years ago

“Great service! Ordered with ease and delivered within the same week... Very Happy ustomer”

Helpful Report

Posted 3 years ago

“GreaT service. All queries answered the same day. Great value flooring. Gladly use again.”

Helpful Report

Posted 3 years ago

“FANTASTIC floor! The best quality, nice color and pattern. And very good helpful delivery man.”

Helpful Report

Posted 3 years ago

“Brilliant Service very quick and reliable.”

Helpful Report

Posted 3 years ago

“Order arrived promptly and was as described. Now it's always under our feet.”

Helpful Report

Posted 3 years ago

“All good service”

Helpful Report

Posted 3 years ago

“Delivery of my flooring didn't turn up when expected with no communication of when it will arrive. How am I suppose to arrange for someone to be home when it does arrive.”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your review, as per our telephone conversation, Tuffnells have marked this down as delivered, obviously in error. We are chasing this for you, as it was marked as delivered, we wouldn't have known anything about this until you called to advise you hadn't received it. Apologies for this, we will be in touch as soon as we get an answer from them. Thanks in advance for your paitence.

Posted 3 years ago

“Very good”

Helpful Report

Posted 3 years ago

“Brilliant service. Good quality flooring.”

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews