Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered sample arrived quickly looks good”

Helpful Report

Posted 5 years ago

“Liked the light gray but really required thicker flooring. My fault not looking further.”

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Posted 5 years ago

“Fantastic supply of a sample. So fast. The product looks of very good quality and an excellent price. Unfortunately too dark for what we wanted but a great service to test the product. Thank you”

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Posted 5 years ago

“Great ssrvice and free postage for samples.”

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Posted 5 years ago

“Asked for a sample, it came the next day, how about that for service.. Thanks Graham”

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Posted 5 years ago

“The service and the flooring I got from this company was excellent. The value for money is second to none. I am in the proccess of buying more flooring now.”

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Posted 5 years ago

“Product looks good slightly colour variation in packs great. My delivery was poor packaging was wet one had corner damage, al unpacked laid flat drying out”

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Posted 5 years ago

“Fast and fantastic service received thank you.”

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Posted 5 years ago

“My order was booked for the 14th November but came to day the 12th November which is fine I was out but my husband was in he his disabled the driver kindly put my order into the house for me which I was so pleased about I did have someone coming on Thurs to help me but it all in my house safe and sound Regards Shirley Crawford”

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Posted 5 years ago

“The service was very good and I am really pleased with the flooring, it looks beautiful and was easy to fit. It was delivered on time, the only thing I would have struggled with (had I been there) would have been the requirement to get it from the van to my property. Luckily a friend was on hand to assist but some of it was really heavy, I wouldn't have been able to do this by myself.”

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Posted 5 years ago

“Flooring arrived well packed and as expected, good quality Due to a leak in my kitchen I required boards to match up with my existing floor. It would seem that those supplied are a very good match Thank you for your prompt service.”

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Posted 5 years ago

“Samples delivered very quickly . Have purchased before and will do again !”

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Posted 5 years ago

“Wow Great speedy service ordered couple samples for our bathroom came through the following day”

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Posted 5 years ago

“Excellent company, fast delivery, good customer care, the free samples make choosing the right flooring so much easier and their prices are very competitive. The original order arrived badly damaged but a replacement was quickly dispatched and arrived safely today. We would definitely use the company again and recommend them to our friends.”

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Posted 5 years ago

“excellent communications and service. amazing online deals”

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Posted 5 years ago

“Sample arrived next day And great quality!’ Will definitely be ordering”

Factory Direct Flooring Ltd 5 star review on 11th November 2019

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Posted 5 years ago

“Very good at sending out samples quickly, but to expensive for us.”

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Posted 5 years ago

“Super quick delivery. Great quality flooring especially for the price. Love our wooden floors and seeing them go down.”

Factory Direct Flooring Ltd 5 star review on 10th November 2019

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Posted 5 years ago

“First class in the service they provide”

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Posted 5 years ago

“This I have found to be the best quality as well as value for money . I love the fact you send samples out of your flooring will definitely be buying with yourselves very pleased .”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews