Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flooring samples received very fast, but unable to log into account as no change password email received and now account locked out. Need to address IT issues”

Helpful Report

Posted 5 years ago

“Asked for samples and received really quickly at no charge. Going by the samples I will definitely be considering ordering from here when the time comes to get my flooring.”

Helpful Report

Posted 5 years ago

“I ordered the free sample which arrived the next day”

Helpful Report

Posted 5 years ago

“I sent for a sample of rigid LVT flooring and received it the next day with brochures showing the whole range. I really like the product and expect to order shortly. The service was very good”

Helpful Report

Posted 5 years ago

“Perfect cushionfloor the right thickness but too light.Darker perfect”

Helpful Report

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

“So far my experience with Factory Direct has been all good. Very good prices & simple efficiency web page.Exelent inpersonal follow up information on delivery along with information about product supplyed”

Helpful Report

Posted 5 years ago

“Great service and very competitive prices. We had around 15 samples from various suppliers and this was by far the best. Beautiful solid oak, really pleased with the result.”

Factory Direct Flooring Ltd 5 star review on 17th December 2019

Helpful Report

Posted 5 years ago

“I ordered 2 samples and they came the next day. Amazing service. The samples were a good size, too.”

Helpful Report

Posted 5 years ago

“Wery nice, quickly delivered. Thank you.”

Helpful Report

Posted 5 years ago

“Use terrible couriers - ordered 7 boxes of flooring 5 of which were soaking wet and one box damaged - company believe receiving wet flooring is ok as it’s waterproof! Avoid this company and their couriers .”

Helpful Report

Posted 5 years ago

Dear Sue Spendlove, Thank you for your review. I can see that a damage claim has been processed as agreed with you for all damaged items that were delivered. Damages do occur from time to time unfortunately but we do react as quickly as possible when this does happen. Thank you for taking the time to provide your feedback.

Posted 5 years ago

“Requested two free samples to assess the quality of the flooring received and confirmation but did not receive any flooring, checked the tracking information and nothing appeared, very poor service as I wonder what it would be like if I actually ordered a full flooring product would it even arrive.”

Helpful Report

Posted 5 years ago

Hi, Based on your order number i have checked the tracker and it shows as goods delivered Delivered Tracking no. 320313356000110CFAA6E Your item was delivered on 05-12-2019. As your review was the first contact to say there was a problem, if you still haven't received the items, please contact our customer services team if you would like us to re send the samples.

Posted 5 years ago

“Great customer service from Factory Direct when the delivery company messed things up. I had to go and get the item from the delivery depot, but it wasn't Factory Direct Flooring's fault.”

Helpful Report

Posted 5 years ago

“Samples arrived the next day, very good size, 160 x 220mm gives a clear idea of the pattern. Only a shame I couldn't order a couple more samples. I can see that could be extravagant, perhaps the first two could be free, then any furher samples to be paid for?”

Helpful Report

Posted 5 years ago

“Great service, great price and a pleasure doing business with them I would strongly recommend them to anyone looking for flooring”

Helpful Report

Posted 5 years ago

“We are very pleased with the standard, ordering was easy, professional service, Delivery quick, I would recommend your company.”

Helpful Report

Posted 5 years ago

Hi Carole, Thank you for your comments, we are always pleased to hear that people are happy to recommend us!

Posted 5 years ago

“Great service - delivered when they said and a good price. Thanks”

Helpful Report

Posted 5 years ago

“The flooring I ordered was delivered on time,good service,although I would have given the review 5 Stars only I am waiting to receive £9.50 refund on the delivery, as it was agreed delivery was £20 and not £29.50.I have spoke to someone in your office and e-mailed regarding this and have had no reply.”

Helpful Report

Posted 5 years ago

“Sample requested arrived next day. Excellent service.”

Helpful Report

Posted 5 years ago

“Very Good. Nice size sample”

Helpful Report

Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews