Login
Start Free Trial Are you a business?? Click Here

Factory Direct Flooring Ltd Reviews

4.6 Rating 9,649 Reviews
93 %
of reviewers recommend Factory Direct Flooring Ltd
4.6
Based on 9,649 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Anonymous
Anonymous  // 01/01/2019
The whole experience of shopping through the site was so easy,came the day I requested,really happy with the vinyl I picked already ordered again,will be back for the rest of house
Helpful Report
Posted 2 years ago
Great,price,great product and excellent delivery,highly recommended.
Helpful Report
Posted 2 years ago
Order came on time. No problems.
Helpful Report
Posted 2 years ago
I ordered some samples & would've ordered the product but the postage was so much, half the cost of the order. I just can’t justify that which is a damn shame
Helpful Report
Posted 2 years ago
All veey good.
Helpful Report
Posted 2 years ago
Good quality and design
Helpful Report
Posted 2 years ago
Prompt response and good service
Helpful Report
Posted 2 years ago
Great company. Havent got flooring down yet. But spoke to luke on the phone and he sorted my extra order out within seconds. Rang on my delivery date to see what sort of time delivery would be and they were very helpful. Amazing really dont usually find such a excellent well run company. Thank you
Helpful Report
Posted 2 years ago
Absolutely fantastic. Lino looks excellent and quick delivery
Helpful Report
Posted 2 years ago
The samples I requested were sent out straight away, with email updates to let me know they were on their way. Very helpful, and many thanks.
Helpful Report
Posted 2 years ago
First class sample. Waiting to complete on my new house. Will definitely be in touch
Helpful Report
Posted 2 years ago
Great choice and prices and very quick delivery
Helpful Report
Posted 2 years ago
The flooring was very good, quickly delivered and exactly as I had ordered. Colour exactly as expected and matched the photos on the website. Excellent value for money and couldn't be more pleased.
Helpful Report
Posted 2 years ago
Still have not received my order after having to take extra days off of work to wait in for the delivery, yet still no clarification of when I will receive my order so I am losing further money and further waiting in all day on the chance I may receive it today... called multiple times to no success, very close to cancelling my order.
Helpful Report
Posted 2 years ago
I haven't ordered, as you still don't have stock...
Helpful Report
Posted 2 years ago
Fast delivery Good quality product
Helpful Report
Posted 2 years ago
Repeat customer.
Helpful Report
Posted 2 years ago
Brilliant waste of money! Like an online fruit machine, money in, expect a payout. More chance of a Virgin birth. Good at taking the money and playing the it's been delivered card. Expected due date was Friday, now its Monday. Brilliant....now not replying to emails. Once again, cheap for a reason......
Helpful Report
Posted 2 years ago
Samples came very quickly. Great service.
Helpful Report
Posted 2 years ago
The flooring is terrible quality. A dining chair caused a rip. It's so easy to rip and I wpuod never ever use them again! Avoid!!!
Helpful Report
Posted 2 years ago
Factory Direct Flooring Ltd is rated 4.6 based on 9,649 reviews