Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“Always good service”

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Posted 2 years ago

“Disappointed the flooring arrived a day late, but once it arrived arrived, was very nice, I'm very pleased with it, and will order again”

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Posted 2 years ago

“Lovely floor, great sealant too.”

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Posted 2 years ago

“Happy with the product paid quite a bit not happy with delivery fee over all happy with the product”

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Posted 2 years ago

“Flooring is fantastic, we were left with one board spare. So the measurement tool on your website was super accurate for ordering packs. Good quality and easy instructions. Our first time laying Herringbone ourselves and it worked out so well. Delivery was fast too. Thank you!!”

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Posted 2 years ago

“Excellent service from start to finish, great products the floor looks great and went down really easy, would definitely buy from them again and recommend 👍”

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Posted 2 years ago

“Great product, delivered on time, highly recommended.”

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Posted 2 years ago

“You cannot deliver what I needed”

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Posted 2 years ago

“Flooring was of good quality but delivery charge was more expensive than the actual flooring itself”

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Posted 2 years ago

“I'm very pleased with my new flooring in the bathroom. Looking very good.”

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Posted 2 years ago

“Briiliant delivery. Flooring is of great quality, glad i googled and found this company will advise for friends and family to use.”

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Posted 2 years ago

“Buyer Beware. Absolutely shocking customer service. I asked for a Monday delivery and thought all was fine. Four days early i get a call from a driver saying he had a palette of flooring for me. I was forty miles away at the time. Had to rush around requesting people to go and take my delivery for me. Now i have to go and double handle the delivery from one place to where it should have gone. The message is clear once they have your money they dont give a Dam. Not one phone call, email or text to inform me of early delivery, it just turned up four days early and its your problem to sort out the mess as best you can. I have never known anything like it. A total disregard for the customer.”

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Posted 2 years ago

“Good, quick service”

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Posted 2 years ago

“A really average experience..”

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Posted 2 years ago

“Excellent service when requesting a sample. Prompt delivery”

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Posted 2 years ago

“Fast and efficient service, great products”

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Posted 2 years ago

“Great product at competitive pricing. Very helpful on the phone and delivered on time. highly reccomended.”

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Posted 2 years ago

“Good delivery, everything as shown”

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Posted 2 years ago

“Beautiful flooring and very professional and polite customer service support. The delivery driver was outstanding both times I’ve bought flooring from them. He could see I had broken fingers so he carted 18 boxes of heavy real hardwood flooring from his lorry to a room of my choice. I will always use this company whenever I need flooring or anything else. Outstanding, outstanding, outstanding customer service and delivery driver service”

Helpful Report

Posted 2 years ago

“Ordering was easy and the recommendations for amount of adhesive and fixings was a great help. My email was answered quickly and change of delivery accepted without any problems. I would say this is the best online customer service I have ever used. Thank you”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews