Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,643 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering the samples was straightforward and they arrived by first class post 2 days later. As is often the case when trying to buy online from companies who are not local, what appears to be what you want, does not necessarily meet requirements when you see the item in person, which is why this service sample service is invaluable.”

Helpful Report

Posted 1 year ago

“Lovely floor so fast with delivery and I had 12 percent off . Amazing bargain. And they converted in to feet and inch’s for me . And you could add rooms . Really easy to use I will be returning Thanks it’s a pleasure to do business with them”

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Posted 1 year ago

“Great quality flooring, fast delivery and good price.”

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Posted 1 year ago

“Great solid wood flooring that goes together with ease. Beautiful product when laid, would recommend to anyone.”

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Posted 1 year ago

“Excellent service and delivery good quality product”

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Posted 1 year ago

“Easy to lay. Delivered fairly quick”

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Posted 1 year ago

“Some difficulty was experienced fitting these together, the finished look, however is acceptable, I would not buy these again, the problem I had was matching the height of the existing floor. Had that not been the case I would have bought a thicker board which I have had success with before.”

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Posted 1 year ago

“Easy to order, delivery was exactly when promised. The quality of the floor covering is excellent. I will use Factory Direct Flooring Ltd again and definitely recommend them.”

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Posted 1 year ago

“Ordering was straightforward. The product looks good in the packaging, but yet to lay so cannot comment on that. Unfortunately the delivery was a bit of a pain. Had to help the guy push the pallet up a slope (which was very heavy with two of us in the rain so maybe should have more than one person doing this). Also then ruined my top with the blue marker pen rubbing off the packaging in the rain as I carried it inside. Not sure if this was written on by the seller or delivery agent but rather annoying.”

Helpful Report

Posted 1 year ago

“Excellent from sample to delivery of order, would use again.”

Factory Direct Flooring Ltd 5 star review on 18th September 2023

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Posted 1 year ago

“Awsome quality fast delivery will be placing my order verry soon”

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Posted 1 year ago

“Ordering was easy and quick to do, the delivery was on time & well packaged. The roll of tile effect flooring was excellent & realistic my son laid the tiling for me and had no problems fitting it. Overall an excellent experience.”

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Posted 1 year ago

“The 2 samples I ordered were delivered quickly. Great service.”

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Posted 1 year ago

“Nightmare with collecting items,lack of customer service from employees”

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Posted 1 year ago

“Great product and fast delivery.”

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Posted 1 year ago

“After an initial mix up ... items were delivered swiftly and safely. Thanks to the person who sorted out the initial problem efficiently and professionally... overall I'm satisfied with the company and the products.”

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Posted 1 year ago

“Easy to do business with good price quantity products and fast delivery and looks good”

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Posted 1 year ago

“Good price,good quality and customer service”

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Posted 1 year ago

“They did what they said they would do. Thanks. A1”

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Posted 1 year ago

“Excellent service delivered on specific date as requested. The flooring is excellent fit nicely.”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,643 reviews