Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality vinyl, even the fitter was impressed.”

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Posted 2 years ago

“I ordered two lengths of 12.5m but you advised you can only supply it as 2x10m +5m due to carrier limitations (which other companies do not have). So I arranged to collect it and send my 'man with a truck'. You knew he was coming, when he was getting there and yet you refuse to release the goods as "I might do a chargeback and deny I've had the goods". Really?! I then have to pay by bacs so I "can't do a chargeback" and send him again to collect (Total incurred costs +£300) whilst I have to TRUST YOU to do the refund of the credit card. I'm sorry that you've had a bad experience with a chargeback (I presume) to instigate such a ridiculous policy but not every business customer is going to rip you off, far from it. Business to business requires a level of trust and since you are unwilling to demonstrate that, I find it difficult to consider trading with you in future. We install exhibition stands so almost every week purchase flooring, but I'm afraid it is not going to be from you.”

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Posted 2 years ago

“Ordered next day delivery due Friday got it Monday. Was told would get refund..didn't and nothing offered as good will gesture. The product is beautiful service not so much”

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Posted 2 years ago

“with understanding of my question, Thank you.”

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Posted 2 years ago

“Sampes were sent and received in a reasonable time. It allowed us to decide on the product for us and sample the quality.”

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Posted 2 years ago

“I was quite afraid of buying from Factory Flooring - they prices are lower than their competitors and though it will effect quality. I ordered 40m2 laminate flooring (gray 6mm). I was so suprised about the quality and how easy it was to install it. Highly recommend!”

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Posted 2 years ago

“Management is not cooprattive. Technologyvally not brrilint at all. Payment system is not practical even. not happy at all with service.”

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Posted 2 years ago

“Love my new flooring, the delivery man was very helpful.”

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Posted 2 years ago

“Always been satisfied with products and aervice”

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Posted 2 years ago

“Product looks good. No problems with ordering delivery all went smoothly. I’ve opened 1 box out of 24 and it looks amazing. It’s going to be about 2 months before it goes down. Bought while in the sales. I would recommend this company on the experience I have had up to now.”

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Posted 2 years ago

“Arrived on time and looks beautiful! No problems at all, would 100% order again”

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Posted 2 years ago

“Great samples, and fast delivery. The only downside is that quite a few of the herringbone planks in the boxes I purchased had defects (chips to the edges of the planks and broken edges on the britle click sections were fairly common, and I even had one plank in a box which had really significant damage/scratches to the surface). These were clearly quality control issues rather than damage in transit, but this aside, the remaining product seems fine.”

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Posted 2 years ago

“I only ordered some samples. They arrived promptly and in good condition. They will certainly help me choose my flooring. I will post a full review when I have finished my flooring.”

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Posted 2 years ago

“I never fill these things out but Carl was totally delightful to deal with. What an asset he is.”

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Posted 2 years ago

“Good product quality and great service.”

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Posted 2 years ago

“Quickly supplied samples. The actual order was just as per the sample and looks lovely. Really pleased with the quality at a great price”

Factory Direct Flooring Ltd 5 star review on 29th June 2022

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Posted 2 years ago

“I am over the moon with the service and product quality from Factory Direct Flooring. I placed an order that got delivered just a few days later right outside my door. It was hassle free, straightforward transaction and I’m made up. Will 100% be using this company in future and would highly recommend to friends and family. I don’t usually write reviews and I also have very high standards, but was so impressed that I thought it only right as I do depend on the reviews of other customers before I make purchases. Well done FDF.”

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Posted 2 years ago

“Brilliant, lovely quality”

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Posted 2 years ago

“Not been delivered yet !!!! So why ask how pleased we are ?”

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Posted 2 years ago

“Good Quality flooring, delivery service Quick.”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews