Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,649 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant to deal with and everything delivered as promised”

Helpful Report

Posted 1 year ago

“My order was handled quickly and efficiently. All correspondence was courteous and as I needed it to be. I would recommend this company”

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Posted 1 year ago

“Fast delivery of samples and good product. Can't order the lvt we want because not enough in stock and no back order option, so probably discontinued. Overall a waste of time, but would still consider them next time.”

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Posted 1 year ago

“Good experience with them. Website was easy to navigate and I was able to find what I was looking for. Free samples arrived quickly.”

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Posted 1 year ago

“Happy”

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Posted 1 year ago

“Great quality, so easy to lay. Fast delivery and very happy with our new flooring.”

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Posted 1 year ago

“I haven't received anything yet. Thanks”

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Posted 1 year ago

“Sorry the flooring sample was too thin, my wife got another sample and have decided to go with the other people. Many thanks Gwyndaf”

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Posted 1 year ago

“A+ experience, very happy with the ordering process as well as delivery. order arrived as expected.”

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Posted 1 year ago

“Bargain”

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Posted 1 year ago

“Delivery driver was lovely and did all he could to help. It was his first day on the job but you wouldn’t have known if he hadn’t have said. The flooring itself arrived the wrong colour. Online it looked much darker than in person. Still nice but just keep this in mind when purchasing.”

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Posted 1 year ago

“An excellent price for a very good product. Looks great.”

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Posted 1 year ago

“flooring delivered as requested very well wrapped and protected. 12 mm click is soft grey oak looks fabuolas would recommend ordering a sample first as i did, was spoilt for choice. have ordered from direct flooring previously as always great product good quality flooring. does what it says in the instructions. perfect I'm sure i will be ordering again thank you for your prompt service. as always brilliant.”

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Posted 1 year ago

“delivery was well organised being able to choose a day and regular updates of delivery times. Not fitted the floor yet but looks in good condition from packets”

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Posted 1 year ago

“Easy website to order. Arrived as scheduled. Good quality product.”

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Posted 1 year ago

“Very good. Excellent delivery and nice friendly men that delivered it. Would definitely order again from them.”

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Posted 1 year ago

“Delivered on time and date it was booked.looks great and easy to fit.”

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Posted 1 year ago

“the sample was a good size but changed my mind an decided to something different Regards Dave”

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Posted 1 year ago

“The lino came quickly, and the colour was perfect. The only downside was damage on the very ends and a small amounts of what seems to be a glue residue which did clean off. But on the whole very pleased with the product”

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Posted 1 year ago

“I needed 'Progold' underlay for flooring bought prior to being aware of FDF Ltd. regrettably. Although there was no difference in the flooring price between the two merchants at the time, what was notable was the flooring I'd bought was on offer, so FDF would normally beat the price I paid, so lesson learnt. I did buy the underlay though and it was not only much more competitively priced, it was delivered super fast, securely packaged and I have no doubt that as the next project in a whole house renovation looms, this company, based on quality products and pricing as well as delivery will be my first port of call in future!”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,649 reviews