Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices,fast delivery”

Helpful Report

Posted 1 year ago

“Got the stuffs in low cost, but the delivery delay one day without acknowledge, blank waiting for a whole day.”

Helpful Report

Posted 1 year ago

“Fast and efficient service. Easy to use ordering service. Competitively priced products.”

Helpful Report

Posted 1 year ago

“Great thank you”

Helpful Report

Posted 1 year ago

“How can I write a review It's not been delivered”

Helpful Report

Posted 1 year ago

“The flooring I ordered is really good and excellent value”

Helpful Report

Posted 1 year ago

“Very pleased with the clarity of the website, the prompt service and the free samples. Thank you.”

Helpful Report

Posted 1 year ago

“Thank you for the Sample posted. Very happy with the product Will order nearer date required . Best Regards Mark”

Helpful Report

Posted 1 year ago

“goods arrived even earlier than planned, were just what we wanted, at a great price. Communication excellent”

Helpful Report

Posted 1 year ago

“Excellent. Arrived on time, as described”

Helpful Report

Posted 1 year ago

“Delivery was speedy, flooring was easy to fit with virtually no waste. The floor looks amazing now it's laid. Very happy 😁 The only downside was we measured carefully and ordered the recommended amount and were short by three planks. Then had to find the same flooring elsewhere as it was out of stock. This is no ones fault, these things happen. We got it sorted in the end.”

Factory Direct Flooring Ltd 5 star review on 22nd June 2023

Helpful Report

Posted 1 year ago

“My experience with Factory Direct Flooring was very good; However, I had paid for a morning delivery but the company used to deliver my items didn't deliver my goods until 5pm”

Helpful Report

Posted 1 year ago

“Fast delivery one pack was damaged and there sending out a new one so 👍”

Helpful Report

Posted 1 year ago

“It didn’t matter how many times we ordered different samples. Communication was prompt. Delivery prompt”

Helpful Report

Posted 1 year ago

“Very happy with quality and price of flooring, .delivered to the door would use this company again j.robson”

Helpful Report

Posted 1 year ago

“Good service”

Helpful Report

Posted 1 year ago

“Arrived promptly and when one pack was damaged you fixed it promptly by sending a replacement. Flooring all completed and it looks great Thank you”

Helpful Report

Posted 1 year ago

“Great service. Flooring order quickly processed. Great quality.”

Helpful Report

Posted 1 year ago

“Well quick response and really quick delivery but the flooring was of very poor quality.”

Helpful Report

Posted 1 year ago

“Although only requesting samples, the process was quick and seamless.”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews