Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,647 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“Excellent. Arrived on time, as described”

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Posted 1 year ago

“Delivery was speedy, flooring was easy to fit with virtually no waste. The floor looks amazing now it's laid. Very happy 😁 The only downside was we measured carefully and ordered the recommended amount and were short by three planks. Then had to find the same flooring elsewhere as it was out of stock. This is no ones fault, these things happen. We got it sorted in the end.”

Factory Direct Flooring Ltd 5 star review on 22nd June 2023

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Posted 1 year ago

“My experience with Factory Direct Flooring was very good; However, I had paid for a morning delivery but the company used to deliver my items didn't deliver my goods until 5pm”

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Posted 1 year ago

“Fast delivery one pack was damaged and there sending out a new one so 👍”

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Posted 1 year ago

“It didn’t matter how many times we ordered different samples. Communication was prompt. Delivery prompt”

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Posted 1 year ago

“Very happy with quality and price of flooring, .delivered to the door would use this company again j.robson”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Arrived promptly and when one pack was damaged you fixed it promptly by sending a replacement. Flooring all completed and it looks great Thank you”

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Posted 1 year ago

“Great service. Flooring order quickly processed. Great quality.”

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Posted 1 year ago

“Well quick response and really quick delivery but the flooring was of very poor quality.”

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Posted 1 year ago

“Although only requesting samples, the process was quick and seamless.”

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Posted 1 year ago

“Everything was great, easy transaction and arrived as scheduled.”

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Posted 1 year ago

“Havnt recieved item yet”

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Posted 1 year ago

“Lovely flooring, easy to order, delivered promptly and in excellent condition.”

Factory Direct Flooring Ltd 5 star review on 19th June 2023

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Posted 1 year ago

“Love the sample you sent we will be ordering our flooring from you soon”

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Posted 1 year ago

“I ordered 4 samples, which I am considering. They were posted at no charge, a fair size and arrived within days. Efficient service”

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Posted 1 year ago

“Ordered laminate samples from direct flooring, kept up to date with delivery and received on specified day , a professional and reliable company, highly recommend”

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Posted 1 year ago

“Very happy with the vinyl I purchased from Factory Direct Flooring. From ordering samples to receiving vinyl was effortless. The quality of the vinyl and delivery was first class and I would highly recommend this company to everyone. The item was damaged in transit but I was recompensed without hesitation.”

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Posted 1 year ago

“Not received yet”

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Posted 1 year ago

“Good quality for the price.Very happy with product”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,647 reviews