Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“Great service. Quality product. Fast delivery.”

Helpful Report

Posted 2 years ago

“Great service from Billy at the Harlow showroom, very patient and gave good advice. Next day delivery into the house. Would use again.”

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Posted 2 years ago

“I was angry with your ridiculous goods return policy. When I returned some surplus LVT to your company, it was rejected simply because some area of the outer package was ripped, and I did not report it to your company when received. It does not make sense that a customer has to report the trivial defeat on the outer package to the supplier while the product is in good condition. It appears to me that your company is not willing to accept return goods by setting unreasonable terms. Hope your management can address such issue and revise the terms of the return policy.”

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Posted 2 years ago

“Very happy with the service fast delivery many thanks”

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Posted 2 years ago

“Prompt seamless service”

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Posted 2 years ago

“Absolutely love the flooring it comes with it’s own layer of heat protection so no need for underlay , the boards are quite hard so should be hard wearing as described and I’m very happy with this product 🙂”

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Posted 2 years ago

“So much choice! I love it that it is so easy to request samples - makes a world of difference when trying to choose from hundreds of products”

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Posted 2 years ago

“Excellent service and quality of product. Totally recommend. Thank you.”

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Posted 2 years ago

“Good company, the flooring arrived on time. Very easy to lay and we're really pleased with the final result.”

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Posted 2 years ago

“Great service all round and really good prices too”

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Posted 2 years ago

“Had to return our order as item unsuitable, of which we had to spend £50 to return. To then be told we were being refused a full refund as some on the packs had been damaged with no proof this wasn’t in the warehouse and proof that it wasn’t by the delivery company. I was basically informed “tough, your problem”. I tried to claim, but the amount was under £100 so they rejected it. I wouldn’t touch the company again even if I was desperate.”

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Posted 2 years ago

“Excellent service prompt delivery was very impressed with how quick my samples arrived, unfortunately the colours did not matcj up for me but no hesitatikn in using them again. M pike.”

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Posted 2 years ago

“Really helpful with the delivery fast and reliable”

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Posted 2 years ago

“Didn't realise I had made an order but even so I haven't received any product to review”

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Posted 2 years ago

“Loved the samples”

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Posted 2 years ago

“Excellent service delivered on time.well packaged”

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Posted 2 years ago

“Incredible price, incredible quality. So happy with my new floor”

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Posted 2 years ago

“samples very good when we are ready to order we will use Factory direct”

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Posted 2 years ago

“Really pleased with the floorimg excellent quality went down very easily. Very happy with the purchase.”

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Posted 2 years ago

“Excellent service and fast delivery service. Very good price and products”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews