Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for a sample and it arrived promptly and well packaged.”

Helpful Report

Posted 4 years ago

“Requested samples at 4pm and tyhey where delivered with with the post the next morning. Will be going to order my requirements when ready.”

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Posted 4 years ago

“great service so far”

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Posted 4 years ago

“Ordered some LVT samples. Arrived next day. Good quality flooring. Have seen it down at a friend's. Will be ordering some for my new kitchen in a few weeks time.”

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Posted 4 years ago

“Great service highly recommended”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“Samples arrived within two days of being ordered.”

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Posted 4 years ago

“Excellent service. Fast dispatch of samples. High quality”

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Posted 4 years ago

“Sent for samples which arrived in two days, just as advertised. Very pleased with the quality of the product, will place an order soon based on the samples received.”

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Posted 4 years ago

“Very good efficient company. My order was delivered quickly and the product was in excellent condition. Received it within 2 days of ordering as per instructions. I would definitely use them again.”

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Posted 4 years ago

“I ordered some free samples and was impressed by how easy the process was. The samples were delivered very quickly too and were a good size. I would have no hesitation in buying from Factory Direct Flooring.”

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Posted 4 years ago

“Good website, works well but a little clunky when draging the mouse across the web page, picks up and opens wrong information too quick, needs to slow down slightly and give readers a chance to view the relevant page. I have an issue with the on screen pricing, prices quoted are EXCLUDING VAT, makes items look competetive. Only when you get to the checkout do you get another 20% lathered on top. Ordinarily, I'd have walked at this point but as FDF were the only site selling the item I wanted I had to bite the bullet on the cost and delivery charges. Overall pretty good site, lots to chose from and information available. Items not arrived yet but if there's any issues , they'll find out PDF.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Very good quick service”

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Posted 4 years ago

“very quick delivery of samples, and think we have found one which suits us”

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Posted 4 years ago

“Looks great quality”

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Posted 4 years ago

“Brilliant service, samples sent very quickley and any questions were answered inmediately and in full. Very helpful and will be using again. Would definately recommend.”

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Posted 4 years ago

“Still waiting for a sample what i ordered nearly a week ago emailed no response i was going to order this floor but sample still not arrived”

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Posted 4 years ago

“Prompt delivery and the sample looks great”

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Posted 4 years ago

“I've ordered two samples, both have been sent out very fast. Thank you.”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews