Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the samples sent so very promptly. We thought the product looked very good but unfortunately didn’t quite meet our colour needs (our fault - not yours 🙂j. Thanks again. Geof”

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Posted 1 year ago

“Very helpful and easy to get some samples item looks good at reasonably priced and very quick delivery”

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Posted 1 year ago

“When the order was delayed I was kept informed every step of the way”

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Posted 1 year ago

“Best Quality!!!”

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Posted 1 year ago

“fast delivery”

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Posted 1 year ago

“I found that everyone was super helpful and made it really simple for me when I needed to rearrange order date due to bad weather and also when I wanted to add futher to my order. Recommending you guys to anyone who needs carpets”

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Posted 1 year ago

“Very good product but unfortunately was not suitable for this particular application. Excellent service.”

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Posted 1 year ago

“Cery gpod service”

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Posted 1 year ago

“Fast delivery.only had it layed two days ago it looks Fabulous.i have had from you before and would definitely recommend you to friends and family. Real value for money”

Factory Direct Flooring Ltd 5 star review on 11th April 2023

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Posted 1 year ago

“Fantastic service”

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Posted 1 year ago

“Convenient samples which arrived promptly and seem to be good products.”

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Posted 1 year ago

“Factory Flooring themselves were great - quality product and good value for money BUT their delivery service was AWFUL and despite complaining to Factory Direct Flooring about this I have had no response to my problems. PALLEX first missed the confirmed delivery date completely and when they turned up dumped the delivery at kerb side in a torrential downpour. Delivery driver refused to back onto driveway to reduce the time product was getting soaked despite there being AMPLE ROOM to do so. He also REFUSED to wait while the order was checked so no delivery receipt was signed and there was no opportunity to report any problems. Spent 2 DAYS drying out the delivery. Will NOT USE Factory Direct flooring again UNLESS they change courier.”

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Posted 1 year ago

“Samples arrived very quickly...and look like good quality...not yet placed an order”

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Posted 1 year ago

“Excellent flooring. Company kept me informed Excellent service.”

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Posted 1 year ago

“Quick delivery was a few marks and damages to the product but managed to hide under units good value for money”

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Posted 1 year ago

“Recommend by a friend who works in professional refits”

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Posted 1 year ago

“Excellent product, looks amazing.”

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Posted 1 year ago

“I ordered two samples of flooring, which arrived the following morning, really good service.”

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Posted 1 year ago

“Great quality product. Delivered on time and in good condition.”

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Posted 1 year ago

“Great looking and quality flooring at a reasonable price. Delivery was on time, good overall service.”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews