Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a couple of Lino samples - they arrived next day. Fab service”

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Posted 3 years ago

“great service”

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Posted 3 years ago

“Got the samples within a week. They were not the type I was looking for (I should have read the small print better) but many thanks for the smooth service”

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Posted 3 years ago

“Ordered from this company before and was very pleased. I received the following but was disappointed as two packs were damaged upon delivery.”

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Posted 3 years ago

“Very quick delivery and very well packed. Very happy with the product and grateful for the advice received during the ordering process. Would definitely recommend the product and the company.”

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Posted 3 years ago

“Delighted with the flooring and the product is exactly as described. Easy website to navigate and speedy delivery. There is slight damage to one of the packs which appears to be caused by the straps. I am hopeful that this will be covered by wastage allowed for.”

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Posted 3 years ago

“Vinyl turned up with big tear that had gone through 3 areas of the roll. Had plumber coming the day after so had to lay it anyway. Will be contacting customer service when get the chance”

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Posted 3 years ago

“Delivery didn't arrive... Partner waited in all day and nothing tuned up. Tried contacting customer services and no answer. Website states their lines are open until 5.30pm but clearly not the case.”

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Posted 3 years ago

“I am still waiting for an email from your company promised by your employee. He promised me to explain to me why you did not deliver the ordered and paid item and when I need to wait for it: Laminate Scotia / Beadings Colour Matched / White EWA21 SKU: 5155 Finish Floor Colour”

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Posted 3 years ago

“2 samples arrived very quickly. Thank you”

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Posted 3 years ago

“All cut ready to take away great service 👍👍”

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Posted 3 years ago

“Super quick delivery and a good selection of flooring.”

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Posted 3 years ago

“Arrived on time driver was very helpful can recommend this company”

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Posted 3 years ago

“Haven’t bought any tiles yet. Still looking at samples at the moment. They sent the samples I wanted very quickly.”

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Posted 3 years ago

“Looked at many companies online but only found what I wanted here in Factory Direct Flooring and will be ordering as soon as my fitter gets back to me!”

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Posted 3 years ago

“Very poor flooring from a Company offering poor customer service. Arrived damaged, but because of tight timescales we had to lay the floor. I complained to Factory Direct and was offered a mere £46 refund, which barely covered the delivery charge. To say I was more than a little disappointed with the refund would be an understatement. Anyway, the flooring is very very poor quality. I needed something to last just a few months, but it lasted just 2 weeks before it ripped. You can tear this stuff easily by hand. I ripped it up and threw it away after just 2 weeks use. How they ever get away with selling such rubbish is beyond me. Really, it’s not fit for purpose and by rights I should contact my card company to get all my money back. Just DON’T buy this flooring. Appalling doesn’t even cover it, or this Company’s service.”

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Posted 3 years ago

Hi Tim, Thank you for your review. As we discussed, if damaged goods are installed, this leaves very little option for replacement or full refund. Regarding the damage, we have replied to your email for evidence of the damage and would like to establish what has actually caused the product to rip, this budget option is only 2mm and sold as suitable for light use but all decorative flooring items will scratch, rip or tear if adequate care isn't taken to protect them. If you could kindly respond to our email regarding the damage please.

Posted 3 years ago

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Posted 3 years ago

“Good product delivered on time.”

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Posted 3 years ago

“Ordered a sample which arrived within a few days. Darker than that of other suppliers”

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Posted 3 years ago

“I'm a long standing customer and have ordered laminate flooring and underlay many times before. However, on this occasion customer service fell below what I'd previously experienced. I have arranged for my partner to collect my order whilst I'm at work, and told her to ring before leaving to ensure the order was ready to collect. She rang and spoke to 'Steve' who was nothing, but rude to her over the phone. So much so, that she felt the need to ring me following the call as she was extremely upset. This is very disappointing as we haven't experienced anything like this when ordering and collecting before.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews