Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flooring arrived on time. It is what I expected and looks good. Delivery driver put packaged in house which was no trouble for him.”

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Posted 2 years ago

“The samples came very quickly and they were of very good quality”

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Posted 2 years ago

“Excellent quality LVT fast delivery and above and beyond customer service. I had to order an extra pack and it was seamless even sending via parcel force to reduce the cost for me. Thank you for a great service.”

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Posted 2 years ago

“The order came damaged but I did not report it due to having enough to do the job, contacted 8 weeks later to get a replacement board as a couple of the corners chipped away, very unhelpful, advised I would need to order a full pack plus delivery (£50 quid in total) I do not recommend anything other than 14mm, others are poor quality, I wouldn't recommend using this company, best to buy locally!”

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Posted 2 years ago

“The flooring arrived on time and looks lovely. Thank you”

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Posted 2 years ago

“Nice quality product affordable quick service whats not to like”

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Posted 2 years ago

“Easy to order, quick and efficient. Ideally would like to be able to "track" the delivery. But recommendable.”

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Posted 2 years ago

“Ordered two samples which arrived on time great service and quality”

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Posted 2 years ago

“Fantastic looking floor once assembled with a clever click-together system which warrants a 3 star rating. It unfortunately has a downside in which, if you want to have it go under skirting boards, then it's virtually impossible with the system they use. Managed to just about do it in some areas and then use beading in others which is a shame as I would liked to have it under all. Very noisy to walk on at times with plenty of creaking and cracking noises even though the floor has been levelled, can VERY easily get damaged with a quick scuff or the wrong kind of shoes over it which is also disappointing, not very hard wearing and not suitable for high traffic areas, seems more suitable for looks over practicality.”

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Posted 2 years ago

“Brilliant felt backed vinyl, great quality and fast delivery”

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Posted 2 years ago

“Great service and delivery Flooring was great value and looks 👍 Great.”

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Posted 2 years ago

“good qaulity oak wood perfect colour .Great service . reasonable price .”

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Posted 2 years ago

“Perfect nice price good range”

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Posted 2 years ago

“This is nothing like the colour of the 1st photo on the website for light tobacco herringbone, this is brown. Was told that its a lighting issue, it is nothing to do with lighting, its a photo of a different product. Was also told I should have ordered a sample but how would I know if it was the correct sample. Cannot return as would cost more than the flooring therefore £300 wasted. Would never use this Company again.”

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Posted 2 years ago

“Flooring is excellent and quick delivery also, this is the 3rd time I've ordered from here, and all orders been perfect from start to finish. The delivery charges may be a little high, but it's worth the chargesto get such great service. Will definately order from here again and highly recommend.”

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Posted 2 years ago

“Very good prices. Easy to use website and ordering. Very efficient service - Receved an email response 15 minutes after placing order to arrange collection time - i chose the click & collect option.”

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Posted 2 years ago

“Lovely product good delivery time”

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Posted 2 years ago

“Flooring was fine, but no longer needed it, returns policy is rubbish, legal minimum. You have to organise your own courier to a depo in the midlands. It was suggested by a phone operator, that it would be easier if I sell it myself on eBay, which I did but could have done without the hassle. Wouldn’t have complained but have been spammed multiple times asking for a review. So here you have it!!!”

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Posted 2 years ago

“Fabulous customer service and advice, delivered quickly and on time! Perfect 👍”

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Posted 2 years ago

“Amazing customer service. Value for money. Will 100% recommend 👌”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews