Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two samples, on the day the samples arrived, my wife and I decided which one of the two we preferred, we went onto the web site to order the one we wanted to find it is now no longer available, surely they must of known they were being discontinued.”

Helpful Report

Posted 4 years ago

“Purchased some LVT click flooring, my professional floor fitter said it was the worst flooring he had ever used. The tongue and grove ridges that are supposed to connect the floor together are so flimsy they just snap off, out of 2 boxes he got 6 planks down. I also tried it myself and they came straight off. Factory direct flooring collected the flooring back, however charged me for the collection and refused to give me a refund for the opened boxes as there was no manufacturing defect with the flooring, despite the product clearly not being fit for use. I purchased a different brand of click LVT which was fitted with no problems.Very dissapointed with the customer service”

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Posted 4 years ago

“Easy to follow web site, very informative with no hidden extras. Prices seem very competitive for the quality of products and the whole process was simple and straightforward. I have yet to lay the floor but it looks and feels goid quality. And a massive shout out to the delivery driver who went above and beyond after finding his way blocked by badly parked vehicles, he hauled the pallet if flooring all the way up our road to deliver when he could have just given up. If this is an example if the company ethos then I am so glad I picked Factory Direct Flooring”

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Posted 4 years ago

“Still awaiting our delivery”

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Posted 4 years ago

“Ordered a couple of free samples. Despite all that is going on, samples came in 3 days. Quality of the vinyl exceeds any other samples I've viewed/ ordered. Will definitely consider purchasing. Update of dispatch recieved, no complaints with service!”

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Posted 4 years ago

“Covid crisis didn't stop the incredibly quick delivery. Thanks.”

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Posted 4 years ago

“Ordered a sample of linoleum it has arrived very good customer service.”

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Posted 4 years ago

“Ordered some samples which arrived promptly and were big enough for me to make a decision.”

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Posted 4 years ago

“After spending quite a lot of money on vinyl flooring I had £90 extra delivery charge for highland and islands in which it arrived 3 days late after being given a delivery date by Factory flooring direct. With the current Covid-19 restrictions I was unable to check the delivery once delivery was made. After the delivery driver left I noticed 3 Boxes damaged in which all the planks inside was broken also. I've opened all the boxes (7 in total ) and found another box of broken planks. I initially reported 3 boxes damaged and there is 3 more coming but put a big delay on the project.”

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Posted 4 years ago

“Received samples very quickly. Perusing the samples to see which will go with decor.”

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Posted 4 years ago

“great transaction, great delivery, great item....Thank you for a easy way of completing business. Will recommend your company to all. Once again Thank you.”

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Posted 4 years ago

“Excellent quick service.”

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Posted 4 years ago

“i will be use you again and pass you on to other thanks you”

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Posted 4 years ago

“Don't trust this page they depted my review! It's not honest and open. It's managed by them.”

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Posted 4 years ago

“Good value for money great costumer service delivery very efficient. Great service all around”

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Posted 4 years ago

“Great service from start to finish”

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Posted 4 years ago

“Thank you for the samples you have sent to me The flooring is good quality and I will possibly order some shortly It would be more helpful if I was able to order more than two samples and I also find the samples are a little small making it difficult to choose”

Helpful Report

Posted 4 years ago

“The selection is wide and ordering process is very simple. After a problem with delivery, not the end of the world. The vinyl arrived very well package. The vinyl flooring is good quality so the fitter said and I have known him for years and trust his judgement. It is now fitted and I am very pleased with the overall result. I would have no hesitation in buying from the company again or recommend it to others. Regards Chris Gowler Bristol”

Helpful Report

Posted 4 years ago

“Ordered 2 lots of Luxury Vinyl Flooring, tiles for kitchen and wood effect for lounge. Delivered quickly, great communication from company and easy to install. Also looks amazing when laid. Would recommend to everyone”

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Posted 4 years ago

“Excellent service, delivered when expected. Great quality product exactly as advertised. Definitely would use this company again.”

Helpful Report

Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews