Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful when I contacted them regarding delivery. Flooring ordered and delivered on requested date. Will certainly use again.”

Helpful Report

Posted 3 years ago

“I have only ordered samples to choose from as yet but the samples look of high quality, they came the next day and i will definitely be putting an order in very soon”

Helpful Report

Posted 3 years ago

“I ordered samples of the parquet and was very pleased with the quick service and the quality of the product. Will be placing my order soon.”

Helpful Report

Posted 3 years ago

“Received sample very promptly.Very pleased.”

Helpful Report

Posted 3 years ago

“Brilliant, I had been looking for new flooring for a while and somewhere that delivers to your house as ican drive and found factory direct flooring and the price per pack was really great and the flooring is lovely. Thanks so much”

Helpful Report

Posted 3 years ago

“Received a sample of flooring, just what I wanted. Will be ordering for my kitchen when I’m ready.”

Helpful Report

Posted 3 years ago

“What an amazing company! beautiful flooring at extremely affordable prices! My kitchen looks fabulous and the vinyl is so comfy to walk on and extremely durable and value for money! Super easy ordering and even faster delivery! Thank you!”

Helpful Report

Posted 3 years ago

“I have found Factory Direct very responsive in sending out samples. I have just had my floor screed, so when dry will be placing my order. The quality of the samples are excellent.”

Helpful Report

Posted 3 years ago

“Purchased this product to do the spare room. Great quality for the price looks more expensive than it should at the price. Easy to lay, fast delivery, would order again”

Helpful Report

Posted 3 years ago

“Thank for the sample and your help”

Helpful Report

Posted 3 years ago

“I was very impressed with the service received. The speed of dispatch and email updates were excellent.”

Helpful Report

Posted 3 years ago

“Very good and quick delivery”

Helpful Report

Posted 3 years ago

“Great service, samples arrived well packaged, really quickly.”

Helpful Report

Posted 3 years ago

“Very efficient & prompt service.”

Helpful Report

Posted 3 years ago

“The factory staff were extremely helpful when my order didn't arrive in agreed date Love our new flooring and glad we brought from them.”

Helpful Report

Posted 3 years ago

“I would give Factory Direct Flooring 5 stars, but the delivery company chosen to deliver our products were beyond dire, and barely deserve even a 1 star rating. Asked who was the real loser between my fiancée (disabled) or him, who earns £10 an hour when she told him of our frustrations that he wouldn’t take the pallet off the lorry and made me do it instead, taking each item off individually. Absolutely abhorrent and would make me never want to use FDF again as these are the clowns they choose to represent their company when delivering a product we paid good money for.”

Helpful Report

Posted 3 years ago

“Excellent service ordered sample arrived in a couple of days thanks be in touch”

Helpful Report

Posted 3 years ago

“Very prompt delivery of floor samples, just wasn't to my taste on colour.”

Helpful Report

Posted 3 years ago

“good and fast service. but I think delivery charges are a bit high”

Helpful Report

Posted 3 years ago

“The sample ordering is super easy & arrived in no time. The flint grey LVT flooring is fabulous the delivery was super fast highly recommend”

Factory Direct Flooring Ltd 5 star review on 14th May 2021

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews