Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,663 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,663 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order for delivery on a specific day (it's not possible to place an order without doing this!). Made arrangements to delivery when requested, sent an email to chase and find out where the delivery would arrive...only to be told I hadn't requested it. I was then told I probably wouldn't have been contacted if I hadn't chased. Asked if they could deliver on AM/PM, told this wasn't possible (even though AM is an option on their site). Asked if they would do this as a gesture of goodwill, only to be told I'd need to pay another £12.50. Looking at things, it appears it's not unusual. I'd avoid.”

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Posted 3 months ago

“Great company, great flooring and good customers service Thank you so much”

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Posted 3 months ago

“Vinyl arrived in awful state and it took over a week to receive a refund.”

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Posted 3 months ago

Hi, Please accept our sincere apologies for the issue relating to damage, i can see that a refund was processed as soon as the goods arrived back here.

Posted 3 months ago

“Ordered from Factory Direct Flooring as they had whatI wanted in a 2m width. Ordered and given a delivery date. Received an e-mail saying that delivery delayed by 24 to 48 hours. Telephoned helpline on 2nd day of delay asking when I could expect delivery. Very helpful response saying he would find out and phone back. Received e-mail saying my order out of stock but suggesting substitute. Phoned to accept this but delivery was anotherr delay which I couldn't risk so cancelled for refund. Refund was very quick, Probably a good company to order from if I hadn't had time constraints.”

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Posted 4 months ago

Hi Alan, Thanks for taking the time to provide feedback on your order, stock on some products can be tricky at busy times, we do try and keep the stock levels topped up, as we offer competitive prices, sometimes the high demand catches us out, we accept your feedback and remain apologetic for any inconvenience this caused you.

Posted 3 months ago

“Huge variety and good quality of LTVs. Ordering sample was easy and prices are very competitive. I’d highly recommend.”

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Posted 5 months ago

Great feedback, thank you.

Posted 3 months ago

“Paid £20 for delivery fee and chose a specific delivery date as I was within time constraints. Order did not arrive on chosen day, contacted customer service who were no help at all, said they couldn't track the order. Turned up 2 days later. Customer service were no help at all. Very disappointed.”

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Posted 5 months ago

“I placed and paid for an order ,One month later still waiting for delivery only contact is prospected delivery date, and excuses, And asking for reviews about how good their service is , Useless.”

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Posted 5 months ago

“Very bad customer service Damaged flooring”

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Posted 5 months ago

“Excellent”

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Posted 5 months ago

“Excellent customer service and communication. Great product very pleased, many thanks”

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Posted 6 months ago

“Delivery problems. Other companies get the driver to provide a time slot for the delivery on the day.”

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Posted 6 months ago

Hi, Thanks for taking the time to submit feedback regarding your order. The website does offer numerous delivery options including AM & Timed delivery, for customers who opt for the standard delivery between 08:00 - 18:00, we do however request drivers call ahead prior to delivery and we also assist with ETA's wherever possible.

Posted 2 months ago

“I'm n9t happy with the after sales team and customer service”

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Posted 6 months ago

“I don't normally write reviews but the quality of the customer service and of the product has inspired me! Phones were answered straight away and all queries effective resolved. We picked up the packages within a couple of hours of ordering and they were already ready. The floor itself was excellent quality and so easy to lay. It looks amazing and like a professional has done it ( which I am not...). I would highly recommend this company and their products.”

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Posted 6 months ago

“Excellent service and product! First time I have laid a floor it all went to plan and looks great. The underlay was brilliant too. Had to phone for a couple of questions prior to my purchase and they answered straight away and were more than helpful. Highly recommended and will certainly use again in the future.”

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Posted 7 months ago

“It's the first time we ordered from here and it will be the last.I think the customer service is very poor so if you have a problem beware.The planks in our herringbone pack should have been 7 of each,A and B.However there were 10 planks neither A or B.When I contacted them,they didn't believe me saying it had never happened before! And we had to send them back for inspection before they would send out another pack.Only to be told a week later that they were out of stock anyway.So we had to wait another week! Never again.”

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Posted 7 months ago

“I had delivery for laminate flooring and underlay. laminate flooring some was damaged, have spoken to customer services very unhelpful and rude, he hang up the phone on me when i asked how to write review on your website. I wasted my money and i wish I did not buy from this company. Bad customer services after sales very unhelpful and rude staff.”

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Posted 7 months ago

“Although the flooring we had order went out of stock and then the manufacturer stop producing it, Factory direct were very helpful with offering us and alternative or a refund, we opted for a refund and that was only down to not being able to find another flooring with them that was the colour we wanted. The refund was issued promptly. I would definitely look to buy from factory direct again in the future if we ever decide to replace our flooring as the service and communication was incredible.”

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Posted 8 months ago

“Refunded order as no stock for 8 weeks accepted their exchange replacement bit instead they Refunded the order”

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Posted 8 months ago

“It came all damaged and had to be sent back”

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Posted 8 months ago

“Flooring arrived safely, the communication from the company was great, answered our questions straight away, and even got in touch soon after placing my order to check some details with me. Will definitely use again!”

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Posted 8 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,663 reviews