Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Excellent”

Helpful Report

Posted 4 months ago

“Excellent customer service and communication. Great product very pleased, many thanks”

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Posted 4 months ago

“Delivery problems. Other companies get the driver to provide a time slot for the delivery on the day.”

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Posted 5 months ago

Hi, Thanks for taking the time to submit feedback regarding your order. The website does offer numerous delivery options including AM & Timed delivery, for customers who opt for the standard delivery between 08:00 - 18:00, we do however request drivers call ahead prior to delivery and we also assist with ETA's wherever possible.

Posted 1 month ago

“I'm n9t happy with the after sales team and customer service”

Helpful Report

Posted 5 months ago

“I don't normally write reviews but the quality of the customer service and of the product has inspired me! Phones were answered straight away and all queries effective resolved. We picked up the packages within a couple of hours of ordering and they were already ready. The floor itself was excellent quality and so easy to lay. It looks amazing and like a professional has done it ( which I am not...). I would highly recommend this company and their products.”

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Posted 5 months ago

“Excellent service and product! First time I have laid a floor it all went to plan and looks great. The underlay was brilliant too. Had to phone for a couple of questions prior to my purchase and they answered straight away and were more than helpful. Highly recommended and will certainly use again in the future.”

Helpful Report

Posted 5 months ago

“It's the first time we ordered from here and it will be the last.I think the customer service is very poor so if you have a problem beware.The planks in our herringbone pack should have been 7 of each,A and B.However there were 10 planks neither A or B.When I contacted them,they didn't believe me saying it had never happened before! And we had to send them back for inspection before they would send out another pack.Only to be told a week later that they were out of stock anyway.So we had to wait another week! Never again.”

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Posted 6 months ago

“I had delivery for laminate flooring and underlay. laminate flooring some was damaged, have spoken to customer services very unhelpful and rude, he hang up the phone on me when i asked how to write review on your website. I wasted my money and i wish I did not buy from this company. Bad customer services after sales very unhelpful and rude staff.”

Helpful Report

Posted 6 months ago

“Although the flooring we had order went out of stock and then the manufacturer stop producing it, Factory direct were very helpful with offering us and alternative or a refund, we opted for a refund and that was only down to not being able to find another flooring with them that was the colour we wanted. The refund was issued promptly. I would definitely look to buy from factory direct again in the future if we ever decide to replace our flooring as the service and communication was incredible.”

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Posted 6 months ago

“Refunded order as no stock for 8 weeks accepted their exchange replacement bit instead they Refunded the order”

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Posted 6 months ago

“It came all damaged and had to be sent back”

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Posted 6 months ago

“Flooring arrived safely, the communication from the company was great, answered our questions straight away, and even got in touch soon after placing my order to check some details with me. Will definitely use again!”

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Posted 6 months ago

“this is the worst company by quality and service so far.”

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Posted 7 months ago

“Very knowledgeable staff and customer service. Good quality laminate. Pleased overall”

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Posted 8 months ago

“Good quality flooring that was ordered and collected in a very easy process. I will definitely be ordering from here again.”

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Posted 8 months ago

“We are very pleased with our flooring. It arrived much quicker than anticipated. We can certainly recommend Factory Direct Flooring.”

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Posted 8 months ago

“Very good experience of this apo”

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Posted 8 months ago

“Didn't have the correct sizes I ordered even though the site let me order and then tried to sell me off cuts of random sizes 🙃”

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Posted 8 months ago

“The flooring itself looks nice, but is terrible quality. The amount of edge pieces that snapped off when I was trying to lay the floor was staggering, and this was following the instructions to the letter. The 'matching' beading was an entirely different colour. The delivery was nothing short of disastrous. Firstly the pallete arrived on top of another pallette double wrapped in plastic. Once I got into it, 3 had been shattered in half. I got very lucky that I saw the small a4 piece of paper, saying that deliveries must be checked and issues reported before the lorry driver left. This had been conveniently hidden in the mass of plastic wrap, rendering it unreadable before I signed. They sent out more, but one pack less than they should have. I then reported this and accepted a refund for missing replacements, due to the terrible experience. Customer service are fast to answer, but offer nothing by way of apology, just replacements that you need to be home for and check before the driver leaves. Overall an awful experience start to finish and I'd never use this terrible company again.”

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Posted 8 months ago

“Great experience with Factory Direct Flooring fast reliable delivery and great customer service when I did my order wrong the assisted my to to do it right. Really happy with lino really good quality flooring and looks gorgeous down”

Helpful Report

Posted 8 months ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews