Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery. Good quality product. Good prices.”

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Posted 5 years ago

“Very pleased with your service and also the quality of the flooring purchased”

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Posted 5 years ago

“Dissapointed! Checked for availability, all good, requested sample all good! Placed my order not enough stock! Searching for my flooring elsewhere now!”

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Posted 5 years ago

Dear Mr Fitch, Thank you for your review. We have sold quite a lot of the Addington smoked oak recently and this has now left us with a limited stock i'm afraid. All of our products are live on the website so stock levels change daily. I am sorry we were not able to fulfil an order on that particular product at the moment.

Posted 5 years ago

“Thank you for the very swift delivery of the sample vynl. Excellent service.”

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Posted 5 years ago

“Very quick service.thank you.”

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Posted 5 years ago

“Ordered samples and they arrived next day. Great service will be back to order flooring now I've made my decision”

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Posted 5 years ago

“Only samples requested but came return of request thank you not decided yet might have to order a couple more. Thank you.”

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Posted 5 years ago

“Very quick service on the sample ordered.”

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Posted 5 years ago

“Needed a sample in order to start a room design and sample was free and good size and delivered super fast. I look forward to using them again!”

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Posted 5 years ago

“Easy site to navigate and very fast delivery on samples made my life much easier”

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Posted 5 years ago

“Order with no issue. Ten minutes later I’m called saying flooring won’t be in stock until end of November....two month wait ! I asked to cancel order as nothing else matched. I then had to chase four times to eventually get confirmation my credit card has been refunded. Very poor service indeed will not use again and would advise checking it’s in stock before you hand over any money to this company.”

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Posted 5 years ago

“Customer service is excellent but I'm a little disappointed with the delivery service: only able to arrange a delivery slot monday to Friday between 8-6pm. Most people work between these hours so it is difficult to be able to accept a delivery personally and to sign for it.”

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Posted 5 years ago

“I ordered Samples on Sunday and received them on Wednesday, 1st class service and quality.”

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Posted 5 years ago

“Very professional from start to finish, first class service, thank you.”

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Posted 5 years ago

“Havnt yet purchased but definately will be doing after receiving a sample of the clickflooring..delivery of sample was very fast...sample was just perfect...thank you..”

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Posted 5 years ago

“When ordering a sample I should also be told weather or not you have stock of that floor, as I ordered sample and once I received it wanted to order it only to be told you don’t have it in stock. No point in the sample of not in stock!!”

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Posted 5 years ago

“Great quality products with a speedy delivery service.”

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Posted 5 years ago

“TOP CLASS SERVICE,WELL DONE.”

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Posted 5 years ago

“Great quality, price and service!”

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Posted 5 years ago

“The sample I ordered arrived the following day. Excellent service - thank you!”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews