Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“The floor arrived with holes”

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Posted 2 years ago

“Second time of ordering from FDF and second 5* review. My customer was overjoyed, therefore I’m happy. Once again, many thanks for a quality product, great service and competitive prices”

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Posted 2 years ago

“I have nothing but positive things to say about my experience with Factory Direct Flooring. The Flooring arrived on the day I specified and was dropped off by a very cheerful delivery driver, and the product itself was intact and ready for fitting. Would highly recommend them- great prices, great flooring and I'm thrilled with the new floor!”

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Posted 2 years ago

“Great service from Factory Direct Flooring. Samples sent promptly on request and order processed and delivered on time. The flooring was easy to lay and looks great in my studio.”

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Posted 2 years ago

“Ordered samples very quick delivery and happy with the samples. When I went to order the flooring realised at checkout that the postage was huge so won't be buying from FDF LTD.”

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Posted 2 years ago

“Although order was just a sample very quick delivery from the time we ordered.Will be placing an order as soon as we start that project.”

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Posted 2 years ago

“Absolutely the worst service I have ever received. ⚠️ Warning ⚠️ they clearly expect you to open and inspect your flooring on delivery and it you accept it and its damaged inside they will not replace. Stay clear. They cheap for a reason.”

Helpful Report

Posted 2 years ago

Hi Nicola, Thanks for your review, we would like to clarify that you had your items delivered on 19th January and didn't report any damage until April, due to this length of time we would be unable to claim with the carrier, we did however give you a 50% refund as a gesture of goodwill, and this was accepted by yourself. Yes, we do advise customers to check items on delivery and report any damage straight away so we can claim with the carrier and replace it for you as per your statutory rights. However, if this isn't reported until a few months later, this makes it more difficult for us to deal with these issues. Although this review is negative, it does raise a good point, goods should always be checked on delivery, this is why PayPal advises users to do exactly this and so does our delivery information policy. Delivery advice below ... What if my goods are damaged when they arrive? Factory Direct Flooring Ltd has teamed up with reliable delivery partners to ensure delivery service levels are maintained. However, very occasionally damage may occur during the transportation of goods which we apologise for in advance. Therefore it is important to check and sign for your order on arrival. If you are unfortunate to receive damaged, or there are missing item(s) please make sure it is noted on the couriers paperwork. We also strongly suggest that you contact us direct as soon as possible to make sure we aware of the problem. We cannot be responsible for any consequential losses after delivery has been signed for. Therefore we advise against booking installers until goods have arrived and been checked. Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.

Posted 2 years ago

“Service was great, delivery was fast and the product was just what in ordered. The low score is because this was installed in a kitchen and it has torn really easily, bit disappointed.”

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Posted 2 years ago

“The order was very easy to do and I received it in 3 day and the driver was very helpful.”

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Posted 2 years ago

“Absolutely love the flooring. High quality at a very reasonable price”

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Posted 2 years ago

“on line order just right price even choice loads of options, and no hussle many thanks guys.”

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Posted 2 years ago

“Really happy with the flooring purchase arrived quickly, well packaged and great quality product at an affordable price. Would highly recommend.”

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Posted 2 years ago

“Reliable service”

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Posted 2 years ago

“Never received the products.”

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Posted 2 years ago

“Helpful, fast and convenient delivery.”

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Posted 2 years ago

“Very fast delivery(thanks) the product is off very good quality and is being used in a small store room and looks great, we will be ordering again shortly for a much larger space.”

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Posted 2 years ago

“Really good value and customer service,which is 100%”

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Posted 2 years ago

“Never again would I buy laminate under 10 ml”

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Posted 2 years ago

“The flooring is great to look at but makes noises when walking on it, or does it go after Time of under floor heating.”

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Posted 2 years ago

“The whole experience of shopping through the site was so easy,came the day I requested,really happy with the vinyl I picked already ordered again,will be back for the rest of house”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews