Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, good quality flooring really pleased with it.”

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Posted 3 years ago

“Very happy with our flooring. The only complaint was that when it was delivered it was left outside of our home overnight as the delivery drivers did not ring our doorbell or knock our door when they delivered it.”

Factory Direct Flooring Ltd 5 star review on 1st January 2022

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Posted 3 years ago

“Prompt delivery and good customer service.”

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Posted 3 years ago

“Great vinyl flooring”

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Posted 3 years ago

“Great wooden flooring”

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Posted 3 years ago

“Service was very quick. Very good value”

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Posted 3 years ago

“Love the flooring good quality wise choice”

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Posted 3 years ago

“Samples arrived very promptly. Thank you”

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Posted 3 years ago

“Only had samples but look good quality”

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Posted 3 years ago

“Great service - samples were useful and the vinyl arrived quickly. thanks!”

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Posted 3 years ago

“Delivered on time helpful guys and the wood looks great on the floor”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Laminate flooring with broken corners was delivered twice, after the first delivery I warned them to be careful before the second delivery. As a result, the second was also beaten. The nature of the damage shows that it was done during loading, i.e. in a warehouse. Accordingly, this is not the carrier's fault.”

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Posted 3 years ago

“Brilliant company to do business with. Made the most effort with the sample including a letter from the CEO and the quality of the product is vastly superior to similarly priced competition.”

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Posted 3 years ago

“Brilliant so pleased with everything from staff to flooring thank you.”

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Posted 3 years ago

“Received the samples very nice and will put against the new kitchen in February and see which ones too order. Thanks”

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Posted 3 years ago

“high quality Laminate.”

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Posted 3 years ago

“Brilliant company only place I would ever buy my flooring from .”

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Posted 3 years ago

“Avoid buying from Factory Direct Flooring at any cost! Once they've got your money, good luck trying to get any help/support with your order. In their books, the customer is always WRONG! It's not worth the £5-£10 saving by buying online with them Vs. a small business... Customer service and support is equally as important when making purchases worth £100s if not more. From now on I'll only be supporting small local businesses instead of Factory Direct Flooring! I lost my money with the mismatched materials and had to extra to the builders due to delays in trying to reach a resolution (which never got reached). I hope my review helps others save time, money and energy.”

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Posted 3 years ago

“Amended our flooring sizes when we gave the wrong measurements and still came on time. Staff very helpful from call centre to delivery. Sizes perfect. Flooring exactly as described and looks great! Will use again and refer friends and family. Thanks very much!”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews