Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“It is important to know how much items left in stock, otherwise customers just waste their time.”

Helpful Report

Posted 2 years ago

“Easy to order online. Order delivered correctly. Nice vinyl floor for kitchen floor.”

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Posted 2 years ago

“Purchase went through quite easy and was supplied with a invoice and delivery date. However because I was working at the time of delivery I paid someone to sit and wait for the delivery and on arrival telephone the floor fitters but on returning from work the paid sitter was still in the house and no delivery.”

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Posted 2 years ago

“The flooring is lovely. Very good quality. The only reason I give four stars instead of 5 is that we had difficulty getting the panels to stay in and they kept popping up and had to take a small piece of the locking system off to get it to fit flush. It looks lovely down though. Lovely grain and colour”

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Posted 2 years ago

“Excellent service and quality flooring”

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Posted 2 years ago

“Too many annoying emails asking for review”

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Posted 2 years ago

“Absolutely shocking company, the aftercare we’re appalling. When we finally got our product exchanged after nearly 2 weeks of waiting for it I’m happy with the product. Wouldn’t recommend factory direct.”

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Posted 2 years ago

“Ordered this flooring after having a sample, it arrived quickly and, I found it easy to lay. It looks really nice and it cleans easily.”

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Posted 2 years ago

“Happy with the product and the service”

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Posted 2 years ago

“Good quality, looks lovely, very happy with service.”

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Posted 2 years ago

“I received my flooring with care and on time. Although I did not receive the x2 smaller items with the flooring”

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Posted 2 years ago

“I ordered some samples of vinyl flooring. They arrived quickly and are large enough to help me make a decision. I'm very pleased with the service I've received.”

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Posted 2 years ago

“The quality of the product on first sight is good but as you start to lay it, it becomes clear the design is not very good. While laying it leaves some small gaps that get exaggerated the further you move along. After being laid it pops out when furniture is placed too close to a corner. I would not recommend this product unless you are a very experienced floor fitter with a perfectly floor and a square room. The slightest ridge in the floor and this becomes impossible to lay straight. I spent £1200 ish on the flooring and after only a few days I am ready to rip the lot up and throw it in the bin.”

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Posted 2 years ago

“A+++++++++++”

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Posted 2 years ago

“Great product and customer service. I’ve ordered LVT for my flooring and it exactly what described in the web company. I returned what’s left and it was done with a great help from them.”

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Posted 2 years ago

“Thank you 💐💐💐💐💐”

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Posted 2 years ago

“Very happy with my purchase”

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Posted 2 years ago

“I have black gloss vinyl tiles and it is impossible to clean without constant marks showing, especially under the kitchen lights! It also shows dust every day, which unfortunately comes through from my new sitting room wool carpet. Have been on my hands and knees trying to clean by hand with just a damp cloth after using a product. If one picks up a speck from the floor, however very small, with clean fingers, it will still show a mark. It looks fantastic, but to keep it looking good is a.nightmare.”

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Posted 2 years ago

“Excellent service would highly recommend.”

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Posted 2 years ago

“Great service, even though there was a Royal Mail strike, samples arrived in good time .”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews