Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,647 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Floorboards are amazing quality, my family really love them.”

Factory Direct Flooring Ltd 5 star review on 16th July 2023

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Posted 1 year ago

“Found the flooring I needed from ordering a sample which came in the post promptly”

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Posted 1 year ago

“Well pleased with service, and samples”

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Posted 1 year ago

“Very good product, well prices and very good customer service. The samples and the flooring was delivered very quickly and very happy with the quality. Very helpful on the phone and I was able to get additional discount.”

Factory Direct Flooring Ltd 5 star review on 15th July 2023

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Posted 1 year ago

“Very good and quick service. Also very helpful”

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Posted 1 year ago

“Delighted with my purchase. Great price and good quality products.”

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Posted 1 year ago

“Good quality at a fair price”

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Posted 1 year ago

“Fantastic flooring bargain price really happy... Issue with delivery time was very quick to sort and super helpful”

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Posted 1 year ago

“Very good they gave me help when I needed to know how much I need to order, and delivery was on time and where it should be. Had 1 piece slightly damaged but it didn’t effect the floor laying.”

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Posted 1 year ago

“I am in the process of disposing of the lvf flooring I as I found it brittle to work with and replacing it with laminate”

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Posted 1 year ago

“Very easy to order”

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Posted 1 year ago

“I never got my £20 refund for damaged goods, so sent in proof and got repl asking if £20 refund would be sufficient and agreed to it”

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Posted 1 year ago

“Sent for samples arrived promptly Still looking but will keep you on my list”

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Posted 1 year ago

“Delivery was late and the driver was not very accommodating to manage the new arrangements that were needed due to the change in the delivery window”

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Posted 1 year ago

“We have received our samples and will be ordering soon”

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Posted 1 year ago

“The flooring was at a good price, delivery was a bit expensive and didn’t turn up on the correct day.”

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Posted 1 year ago

“Great colour, really happy with my choice!”

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Posted 1 year ago

“Very good service very good product.”

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Posted 1 year ago

“Good quality speedy service looking to buy more from you very shortly.”

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Posted 1 year ago

“Didn't receive any notification of delivery ( it's not in spam) and as I wasn't in it was left on a pallet with another address. I called the company and was very impressed with the customer service, who instantly agreed they would sent the courier back to uplift and re deliver. Fortunately the company it was delivered to had a fork lift and came out on the road and brought it to the top of my drive. Courier at fault.”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,647 reviews