Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was ok but looked whiter and glossier in pictures. Maybe look at something darker as you do have a variety of beautiful flooring so I'm not put off thankyou for your sample it let's you see for yourself before you buy. Very good quality though just not for my home needs a larger area to get the proper effect”

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Posted 5 years ago

“I received sample very quickly! Will place an order in a few months time”

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Posted 5 years ago

“Very good sevice”

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Posted 5 years ago

“Thank you so much for the free sample of vinyl flooring you sent. It was well packed and delivered quickly. We're updating our large en-suite bathroom so will need new flooring. However it's still at the planning stage so that won't be just yet. You will be first on our list of suppliers when we're ready.”

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Posted 5 years ago

“I requested 2 samples Rhinofloor supergrip XL that was interested in and these came within 3 days. They were decent enough sizes to get a real feel for the colour and effect. Impressive service!”

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Posted 5 years ago

“Great service! Fast, efficient and kept in the loop about your order. Delivery men also lovely. Flooring is yet to go down, due to decorating first, but can not wait till it is done. Will order again, when on the next room. Thank you, Factory Direct Flooring - 5*”

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Posted 5 years ago

“Excellent service , haven’t fitted the floor yet but exactly what I wanted”

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Posted 5 years ago

“Great price and fast delivery service.”

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Posted 5 years ago

“I would suggest that your IT and Marketing Departments look at how many people do not go through to 'buying'. A/ You advertise a price but when you look into it it is the lowest rate depending on size. Your advert should say 'FROM' otherwise this could be deemed as misleading. B/ You then charge for a fixed amount on Delivery, again this only shows when you have gone through to the final stages of purchasing. Nothing wrong with a delivery charge but people may get annoyed with this information so late in the process.”

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Posted 5 years ago

“Excellent customer service,quick process no issues”

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Posted 5 years ago

“Ordered a free sample came first class post my customer liked it so an order is to be put in thank you”

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Posted 5 years ago

“Easy to get round website will be ordering flooring soon after getting samples sent to me thanks”

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Posted 5 years ago

“Ordered flooring Sunday night got a phone call to confirm the order ( which was great as I had made a mistake with my order) all arrive on Tuesday and it looks amazing.”

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Posted 5 years ago

“Love the flooring and the fact that you can order a free sample to try before you buy. However I’ve just gone to buy the vinyl and the delivery charges are extortionate. £29.50 for the cheapest delivery!!!! That’s way too much for only 2x3 m of vinyl.”

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Posted 5 years ago

“Got my sample very fast. Thanks for the support.”

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Posted 5 years ago

“I requested a flooring sample, which was easy to do & it arrived within a few days. The service was free & Hassle free. Well done.”

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Posted 5 years ago

“I only ordered some free samples for a client but they were delivered promptly. Hopefully the client will select one of the FDF items and they can get some benefit for such good initial service.”

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Posted 5 years ago

“I ordered two samples of light coloured Vinyl Flooring. Nice sized samples x 2 arrived in the post two days later. Excellent. When I am ready to order for the room I hope the delivery will be as prompt and accurate. Keep up the good work.”

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Posted 5 years ago

“Order of samples was very straightforward but only two samples allowed.”

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Posted 5 years ago

“I ordered samples they arrived very quick unfortunately I choose something else but will remember them when doing my next room”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews