Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - thanks!”

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Posted 3 years ago

“No problems at all. Delivered on time. Excellent quality and service. I would definitely buy from here again 😀”

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Posted 3 years ago

“Fantastic price And perfectly delivered”

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Posted 3 years ago

“Brilliant service and delivery company kept me informed , product come securely packed and will definitely use them again , thankyou”

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Posted 3 years ago

“Ordered a sample and came next day. Then went on to purchase some flooring which was delivered on time and was well packaged. Great thanks”

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Posted 3 years ago

“Samples arrived promptly thanks”

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Posted 3 years ago

“I don't recive it !!!”

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Posted 3 years ago

Hi Sorin, You placed an order for click & collect - we have emailed you and tried to call you to arrange a collection date but with no reply - Therefore, we do feel that 1 star is a little unfair :(

Posted 3 years ago

“Prompt delivery of samples, seem good quality, definitely thinking of ordering from them”

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Posted 3 years ago

“Was fantastic with my order and very polite service”

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Posted 3 years ago

“The floor looks good. Customer Service could be better as I called twice in advance to make sure delivery would happen on a particular date and was reassured both times it would. It still arrived a day late.”

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Posted 3 years ago

“Order was 30 minutes after the latest estimate and almost all laminate flooring packs I ordered were ripped open to various degrees. Laminate itself seems fit for purpose and unphased. Need to have better truck packing so as not to harm products”

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Posted 3 years ago

“Brilliant quality”

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Posted 3 years ago

“Fast delivery great product will be ordering again”

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Posted 3 years ago

“I have never layed a floor. You team was extremely helpful on the phone helping me selected the right product and gave me lots of advice. Delivery came quickly and on my chosen day!! Really impressed 😊”

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Posted 3 years ago

“Samples arrived very quickly and are a reasonable size to see colour and quality. Now desiding whether to have carpet or wood once decoration is finised”

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Posted 3 years ago

“Great for multi samples have now made decision just need fitter!!”

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Posted 3 years ago

“I have given four stars as the vinyl is perfect, customer service was amazing but it came a day late which meant I had to mess about the man who I had booked to fit the vinyl. Thank fully he didn’t charge me for his lost time!”

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Posted 3 years ago

“Easy ordering office staff was amazing and went the extra mile for me thank you jake lucas ,and Louise I think the lady was called ,only remark is to put sizes on outside of packaging if you deliver multiple rolls so customer can put them in corresponding rooms 😉 again thank you very much 😁”

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Posted 3 years ago

“Great 1st experience buying, was apprehensive as was so cheap, but its lovely, and fast delivery, will definitely use again 😀”

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Posted 3 years ago

“Good buying experience all round. Numerous samples sent out and arrived swiftly free of charge. Impressed with the quality of the flooring, looks great at a competitive price. Was concerned that other reviewers had issues with delivery. I paid extra for delivery on a specified date and time slot as I needed it urgently and it arrived on time. Communication from FD flooring and the delivery firm was spot on. An all round positive experience and I will use again.”

Factory Direct Flooring Ltd 5 star review on 2nd September 2021

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews