Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Fast reliable service”

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Posted 4 years ago

“We are really pleased with the service provided and with our flooring!”

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Posted 4 years ago

“Easy website. Fast ordering and dispatch”

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Posted 4 years ago

“The online shopping was very easy from getting the samples in the post very quickly then ordering flooring cannot comment on delivery which is for next wed 10.6.20 but I do hope that is without any problems so far so good”

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Posted 4 years ago

“Thank you - samples are very decent size to colour chart your room, and prompt delivery. Will be ordering very soon.”

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Posted 4 years ago

“Speedy delivery of the samples.”

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Posted 4 years ago

“Sample and product received very quickly - well packaged and in good condition. However, the website does need updating: 1. The Grey Vinyl flooring shown on the homepage was advertised at £5-98m². In actual fact when you clicked on this particular flooring, the price ranged from £9-73m² to £11-93m² and you had to purchase 100m² to get the £9-73 price. In fact, we could not find any Grey Vinyl flooring for £5-98m².£11-93m² may represent very good value, and we did buy at this price, but the details are misleading. 2. The colours in the website photo were not representative of the actual product. On the website, the colours shown are black, white and three shades of grey (indeed the description indicates 'Grey'); whereas the sample we received (and the final product) was dark brown, cream and three shades of beige. We were happy with this colour scheme but had we ordered directly from the website without first obtaining a sample, we may well have been disappointed. Other than that, we were very pleased with the product.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“We only ordered some free samples of vinyl click flooring - the service was excellent. We definitely will be using you when we come to order our flooring.”

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Posted 4 years ago

“Fast delivery.”

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Posted 4 years ago

“Whilst I only ordered samples these were easy to locate and order from the website and dispatched and delivered very quickly. Fantastic service.”

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Posted 4 years ago

“Black Laminate floor tile”

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Posted 4 years ago

“I submitted a question about the flooring I was interested in. I never received a reply. Therefore I had to take a leap of faith and just order regardless.. I deliberated on the rating and have ranked acceptable as I have not received the flooring yet but the pricing was very good.”

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Posted 4 years ago

“Product was as described and same quality as another I had purchased at twice the price. Delivery was easy to set up, we had vinyl flooring and underlay (underlay is very thin but my measuring skills are perhaps not desirable) easy company to deal with and will certainly be back for more rooms flooring when I get to them :) thank you.”

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Posted 4 years ago

“Very easy ordering and all arrived very promptly. If I have one negative comment the rugs smell quite strongly of the rubber backing but I am sure it will fade. Very happy with my purchases and would recommend”

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Posted 4 years ago

“The products supplied were first class and only scored 4 stars due to delivery and communication problems. The current situation with covoid 19 probably accounts for the communication difficulties but standing about for 8 hours waiting for a timed AM delivery was an absolute pain. Full marks to the Company as they quickly reimbursed the additional delivery charge.”

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Posted 4 years ago

“Have only got as far as ordering samples on Wednesday - they arrived today Saturday. Very impressed!”

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Posted 4 years ago

“The service was wonderful I will certainly use your factory again.”

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Posted 4 years ago

“Love my new laminate flooring. Arrived within a 3 days of ordering great price. Really easy to deal with kept me up to date with my order. Would not hesitate to use them again or recommend them to anyone. Thanks to all concerned”

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Posted 4 years ago

“First class service and delivery”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews