Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service. Good size samples.”

Helpful Report

Posted 5 years ago

“Goods arrived on time and undamaged. Customer experience could be improved by coming across as more friendly in written communication”

Helpful Report

Posted 5 years ago

“I ordered a free sample of prestige classic 6mm misty grey oak laminate which arrived the next day. I was very pleased with the colour of the sample as I did not want it to be too grey, it is light and more a beige with a hint of grey throughout. I ordered enough for two bedrooms but there is plenty left which will do the inner hall upstairs. I am pleased with this product and have given it 4 stars only as one pack was slightly darker and we did not notice till it was finished. Also when we did the second bedroom there were about 3 planks altogether that did not fit properly. That said, it is lovely down, it was fairly easy to lay for two people who have never attempted to lay laminate flooring before. It is the best priced laminate that I have seen and will last much longer than the carpet that was down. We watched the video which I would recommend before attempting to lay it.”

Helpful Report

Posted 5 years ago

“I ordered some samples which I received very quickly and liking the quality^”

Helpful Report

Posted 5 years ago

“Would recommend”

Helpful Report

Posted 5 years ago

“Great price and delivery. Thanks”

Helpful Report

Posted 5 years ago

“Easy to use web site good communication concerning order and fast delivery.”

Helpful Report

Posted 5 years ago

“Very prompt in responding to my request.”

Helpful Report

Posted 5 years ago

“I just ordered a samples at the moment which arrived very quick.”

Helpful Report

Posted 5 years ago

“I ordered some samples which came very quickly. The quality looks good.”

Helpful Report

Posted 5 years ago

“excellent service. received samples as requeste”

Helpful Report

Posted 5 years ago

“Sent for flooring samples came next day. Samples look very good quality. Will definitely be ordering our new floor.”

Helpful Report

Posted 5 years ago

“The samples came the next day, will be buying one shortly when the workman are finished. First class service”

Helpful Report

Posted 5 years ago

“It was probably a great floor sample, but I’m not the David Bee in England who ordered it. I’m a David Bee in Utah who happened to get the receipt in my email.”

Helpful Report

Posted 5 years ago

“Excellent website and like the free sample service”

Helpful Report

Posted 5 years ago

“Easy to use website,good communication from the staff,friendly and helpful and prompt delivery,very pleased indeed”

Helpful Report

Posted 5 years ago

“Sample arrived very quickly. Thank you.”

Helpful Report

Posted 5 years ago

“So far so Good decided upon a vinyl flooring, requested a sample and it arrived within a day. I shall be ordering a full flooring from them, and hopefully there service will be just as good.”

Helpful Report

Posted 5 years ago

“Excellent choice high standard of samples if an when I've made a descion i would recommend and use Factory Direct”

Helpful Report

Posted 5 years ago

“Helpful & quick”

Helpful Report

Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews