Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

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Factory Direct Flooring Ltd 5 star review on 8th June 2024

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Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently asked for a couple of floor samples. My request was dealt with very efficiently and i received my samples within the a couple of days 👌👍.”

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Posted 3 years ago

“We love the sample and will be ordering from you quite soon”

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Posted 3 years ago

“It was just a free sample so can't comment on the rest of their service but it arrived promptly with no issues. 5 *”

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Posted 3 years ago

“Arrive on time”

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Posted 3 years ago

“Always on top of everything”

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Posted 3 years ago

“Very prompt with sending the samples”

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Posted 3 years ago

“Ordered samples , still waiting ! If this is delivery time I don’t think I will order off you even if samples are what I want”

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Posted 3 years ago

“Absolutely disgusted with lack of service. My order was never received or delivered although my funds were taken. Which I then had to request my money back. The manager was extremely rude so I decided to spend my money else where”

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Posted 3 years ago

“All good , no complaints.”

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Posted 3 years ago

“Ordered samples delivered the next day flooring samples are very good quality very good choice on colours and thicknesses excellent service will buy flooring for my hallway”

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Posted 3 years ago

“I was informed a couple of days after placing my order for vinyl that appeared to be in stock, that it was not and would I mind waiting a further week. When I tried to cancel I was met with silence. I chased and eventually did get a refund. The name of the company might have suggested that they didn’t have to get another company to make the product, but maybe it is just words, just like the words in stock which it turns out it wasn’t…”

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Posted 3 years ago

Hi Alexander, Thanks for your review. We have had some issues with stock levels on vinyl products at the moment due to a huge increase in demand so apologies for any inconvenience this has caused you. With regard to the name Factory Direct Flooring as mentioned in your review, we are a supplier rather than a manufacturer - working with numerous manufacturers enables us to offer a wide range of products and as we have the goods straight from the factory to our warehouse in bulk, this also enables us to offer the best prices for high quality products.

Posted 3 years ago

“Great service - thanks!”

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Posted 3 years ago

“No problems at all. Delivered on time. Excellent quality and service. I would definitely buy from here again 😀”

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Posted 3 years ago

“Fantastic price And perfectly delivered”

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Posted 3 years ago

“Brilliant service and delivery company kept me informed , product come securely packed and will definitely use them again , thankyou”

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Posted 3 years ago

“Ordered a sample and came next day. Then went on to purchase some flooring which was delivered on time and was well packaged. Great thanks”

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Posted 3 years ago

“Samples arrived promptly thanks”

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Posted 3 years ago

“I don't recive it !!!”

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Posted 3 years ago

Hi Sorin, You placed an order for click & collect - we have emailed you and tried to call you to arrange a collection date but with no reply - Therefore, we do feel that 1 star is a little unfair :(

Posted 3 years ago

“Prompt delivery of samples, seem good quality, definitely thinking of ordering from them”

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Posted 3 years ago

“Was fantastic with my order and very polite service”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews