Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery. Helpful service for choosing the right floor for you”

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Posted 1 year ago

“Good quality 👌”

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Posted 1 year ago

“Looks great and good value”

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Posted 1 year ago

“Ordered samples, quick delivery and good size.”

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Posted 1 year ago

“Great price great product great service delivery driver helpful and pleasant”

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Posted 1 year ago

“I didn't order from you!”

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Posted 1 year ago

“Good service and efficient”

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Posted 1 year ago

“Excellent service and product”

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Posted 1 year ago

“Really good service and help from Romford branch. Floor looks really good”

Factory Direct Flooring Ltd 5 star review on 25th July 2023

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Posted 1 year ago

“Really good quality flooring.”

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Posted 1 year ago

“Ordered a couple of the samples to help decide what I wanted. The samples are a really good size and help you see what it will look like. They also have handy stickers on the back so you know which is which. Super fast delivery too!”

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Posted 1 year ago

“Samples arrived quickly, delivery was earlier than they quoted. The was a damage when I unrolled the floor but reported it and was dealt with straight away.”

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Posted 1 year ago

“Very pleased with the purchase. If only delivery cost was a bit modest...”

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Posted 1 year ago

“Flooring amazing love it 10 out off 10”

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Posted 1 year ago

“Easy to order,super fast delivery arrived early the following day. I also had a query that was very quickly answered, so fantastic customer service all round. I would highly recommend. 😊”

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Posted 1 year ago

“Great choice and price. This was our first attempt at laying laminate flooring and given the excellent advice and instructions it turned out to be relatively easy and what a great result! Exceptionally pleased with our 'harbour oak' floor in the studio room above our garage. Pictured here before fixing the skirting and fitting out the room, but looks stunning all the same.”

Factory Direct Flooring Ltd 5 star review on 23rd July 2023

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Posted 1 year ago

“I didn’t get the product from them in the end, because there was a problem with getting it delivered and having to wait until that could be resolved-i was not happy to wait so I cancelled the order. To be fair the customer service was helpful but I didn’t want to pay upfront and then wait for a delivery that was also then going to cost me a days leave.”

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Posted 1 year ago

“I dont have the floor yet”

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Posted 1 year ago

“Lovely floor and arrived quicker than expected”

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Posted 1 year ago

“Fantastic, flooring is amazing and the cheapest we found, a few planks came broken due to the delivery driver but a quick email and everything was sorted within half a hour, 100% will be buying from you again and highly recommend x”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews