Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,643 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“Flooring amazing love it 10 out off 10”

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Posted 1 year ago

“Easy to order,super fast delivery arrived early the following day. I also had a query that was very quickly answered, so fantastic customer service all round. I would highly recommend. 😊”

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Posted 1 year ago

“Great choice and price. This was our first attempt at laying laminate flooring and given the excellent advice and instructions it turned out to be relatively easy and what a great result! Exceptionally pleased with our 'harbour oak' floor in the studio room above our garage. Pictured here before fixing the skirting and fitting out the room, but looks stunning all the same.”

Factory Direct Flooring Ltd 5 star review on 23rd July 2023

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Posted 1 year ago

“I didn’t get the product from them in the end, because there was a problem with getting it delivered and having to wait until that could be resolved-i was not happy to wait so I cancelled the order. To be fair the customer service was helpful but I didn’t want to pay upfront and then wait for a delivery that was also then going to cost me a days leave.”

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Posted 1 year ago

“I dont have the floor yet”

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Posted 1 year ago

“Lovely floor and arrived quicker than expected”

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Posted 1 year ago

“Fantastic, flooring is amazing and the cheapest we found, a few planks came broken due to the delivery driver but a quick email and everything was sorted within half a hour, 100% will be buying from you again and highly recommend x”

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Posted 1 year ago

“Quick delivery and helpful to view samples to make my decision later.”

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Posted 1 year ago

“love our new floor!”

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Posted 1 year ago

“Very happy with factory direct.”

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Posted 1 year ago

“Hi, Samples arrived really quickly and looked great. Unfortunately the actual product was out of stock, so i had to buy the 13 packs elsewhere. Maybe you should warn potential customers that although you have samples you can't actually provide the products. Thanks Simon”

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Posted 1 year ago

“Exactly as described. Good flooring.”

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Posted 1 year ago

“Quick delivery of samples”

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Posted 1 year ago

“Very quick delivery, good size sample”

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Posted 1 year ago

“Really happy with the vynil flooring we bought lovely quality nice and thick and looks so nice. Just like the photos online.”

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Posted 1 year ago

“Asked to review a product that hasn't turned up because no one read the delivery notes...”

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Posted 1 year ago

“Floorboards are amazing quality, my family really love them.”

Factory Direct Flooring Ltd 5 star review on 16th July 2023

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Posted 1 year ago

“Found the flooring I needed from ordering a sample which came in the post promptly”

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Posted 1 year ago

“Well pleased with service, and samples”

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Posted 1 year ago

“Very good product, well prices and very good customer service. The samples and the flooring was delivered very quickly and very happy with the quality. Very helpful on the phone and I was able to get additional discount.”

Factory Direct Flooring Ltd 5 star review on 15th July 2023

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,643 reviews