Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Fast, very helpful, first class service”

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Posted 5 years ago

“Only ordered samples but found them to arrive very quickly and prices seem very good”

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Posted 5 years ago

“Whilst it wasn't quite what I was looking for the quality was good.”

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Posted 5 years ago

“Excellent customer service. a thorough unhurried review of my flooring options and needs.”

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Posted 5 years ago

“Just to say I received my sample and sum very happy to proceed with ordering my vinyl from you in the very near future. It was of good quality the sample and will recommend this company to my friends .”

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Posted 5 years ago

“good company, good materials would recommend to others. could have been quicker to deliver especially as you have to pay for it. that aside would use Factory Direct again.”

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Posted 5 years ago

“Sent samples promptly still choosing but will order as soon as I’ve made a decision. Great prices”

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Posted 5 years ago

“Ordered samples of flooring, they arrived next day! Flooring we have chosen is great, just need a fitter and then we will order.”

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Posted 5 years ago

“Ordered free samples, which turned up the next day. Great service, thank you. Now we just need to decide.”

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Posted 5 years ago

“Fast delivery, great service”

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Posted 5 years ago

“was very pleased with the response for samples of vinyl flooring we have not ordered yet but will do so when ready, good variety and great prices.”

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Posted 5 years ago

“Excellent service,very prompt delivery and perfect in my living room, cannot fault this company”

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Posted 5 years ago

“I'm still waiting on my delivery. Driver came in at 10am 2 days in a row. I understand I accepted the terms and conditions, mainly to proceed the order.. but once the order was processed, I did get a call to arrange delivery, and I did explain we are a restaurant and that someone is on site from 11am. Putting a simple note to the driver for delivery is standard practice. But it doesn't seem to be a service you care about. Now I have 2 days delay for the works, with builders still waiting for material. I hope to resolve the issue today.”

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Posted 5 years ago

“Sent sample as requested in a day or two, Unfortunately the wrong shade for my project However will definitely use again”

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Posted 5 years ago

“First class service and quality is great”

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Posted 5 years ago

“Samples of Vinyl came within 2 days Excellent service”

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Posted 5 years ago

“I requested a sample of vinyl flooring and it came within 2 days. Amazing. I will be ordering in due course. Thank you.”

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Posted 5 years ago

“Only ordered a free sample to see what the vinyl flooring was like compared to a high street store, it was the same so will be ordering from Factory Direct Flooring as it’s a lot cheaper.”

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Posted 5 years ago

“Customer service was brilliant, within an hour of me placing the order they had phoned and arranged delivery! Am looking to see the flooring down in my kitchen :-)”

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Posted 5 years ago

“Have only ordered samples for an upcoming project but they arrived quickly and will consider for purchase.”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews