Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples arrived promptly and were of good quality. I hope to place an order very soon based on my preferred option. Many thanks”

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Posted 3 years ago

“Quality product. Excellent service. Simple Perfect”

Factory Direct Flooring Ltd 5 star review on 25th January 2022

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Posted 3 years ago

“Been very happy with everything. Thank you”

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Posted 3 years ago

“The quality of vinyl is excellent but delivered in 3 rolls and all different colour!!!! Recognise in a fitting day by builder… Luckily it was fitted in workroom if for the floor in a house - will be disaster….”

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Posted 3 years ago

“Very accomadating and quick to send samples. Will definitely be ordering soon.”

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Posted 3 years ago

“Not good not happy”

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Posted 3 years ago

Hi, Very sorry to hear you aren't satisfied with the service you have received. I can see there was an issue with the adhesive tub not arriving on the 20th of January. The replacement has been delivered to you today. Please get in touch if there have been any problems with your delivery today and we will look into it straight away.

Posted 3 years ago

“Very straightforward and no issues”

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Posted 3 years ago

“They had exactly what I was looking for at a great price. What's not to like?”

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Posted 3 years ago

“Would have been 5 stars but delivery was a day earlier than advised so I was not in to inspect. No issues with quality though so no harm done. All in all great service and quality of flooring good.”

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Posted 3 years ago

“Excellent service once again”

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Posted 3 years ago

“Good, speedy service and the samples were very helpful but they weren't my final choice in the end. It was wonderful to be able to have this service. Thank you”

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Posted 3 years ago

“Fantastic service and good quality wood. Definitely will but from them again. 3rd time I have purchased from Factory Direct. Xx”

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Posted 3 years ago

“Very helpful at all stages, quick delivery of product.”

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Posted 3 years ago

“Excellent service and delivery to expectation..”

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Posted 3 years ago

“Excellent service and helpful”

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Posted 3 years ago

“Really prompt despatch of samples. Lovely samples but still undecided as to what I am going to put on kitchen floor. Passed samples on to a friend who is also interested.”

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Posted 3 years ago

“Good quality flooring & easy to fit. Would recommend this.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“From ordering to Delivery was Excellent Haven't laid the floor yet but everything so far I'm well pleased with”

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Posted 3 years ago

“Good delivery and good products. Have not decided to order at this time however.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews