Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,650 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very straightforward and no issues”

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Posted 3 years ago

“They had exactly what I was looking for at a great price. What's not to like?”

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Posted 3 years ago

“Would have been 5 stars but delivery was a day earlier than advised so I was not in to inspect. No issues with quality though so no harm done. All in all great service and quality of flooring good.”

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Posted 3 years ago

“Excellent service once again”

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Posted 3 years ago

“Good, speedy service and the samples were very helpful but they weren't my final choice in the end. It was wonderful to be able to have this service. Thank you”

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Posted 3 years ago

“Fantastic service and good quality wood. Definitely will but from them again. 3rd time I have purchased from Factory Direct. Xx”

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Posted 3 years ago

“Very helpful at all stages, quick delivery of product.”

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Posted 3 years ago

“Excellent service and delivery to expectation..”

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Posted 3 years ago

“Excellent service and helpful”

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Posted 3 years ago

“Really prompt despatch of samples. Lovely samples but still undecided as to what I am going to put on kitchen floor. Passed samples on to a friend who is also interested.”

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Posted 3 years ago

“Good quality flooring & easy to fit. Would recommend this.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“From ordering to Delivery was Excellent Haven't laid the floor yet but everything so far I'm well pleased with”

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Posted 3 years ago

“Good delivery and good products. Have not decided to order at this time however.”

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Posted 3 years ago

“Excellent service ... Item as described.”

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Posted 3 years ago

“Very good service with excellent products. Prompt and reliable. I will be buying from them again definately.”

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Posted 3 years ago

“Upside: The Flooring I ordered turned up as planned, The Driver was very kind as to leave it curbside outside the house as per the seller's instruction. Wrapped & banded securely. I even got to keep the pallet it arrived on (Bonus). As to the quality, I can not say as I have yet to use it & hopefully their calculator is accurate for when I actually lay it as being disabled it may take some time! Downside: I've now had at least 3 emails begging for a review, which is a tad annoying given that it's still in its packaging.”

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Posted 3 years ago

“The service we received from Factory Direct Flooring was really excellent, from the knowledgeable and helpful staff on the phone, to the delivery of the product. The flooring we purchased (Rhinofloor Supergrip Woods Arcadia Yellow) arrived with no problems and as arranged. The quality of the product is absolutely amazing, and it looks really lovely now we have installed it. Would highly recommend the company and the product.”

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Posted 3 years ago

“wide range of flooring available with clear information about products. easy to use website. quick delivery and good service.”

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Posted 3 years ago

“I have not found the one that I want yet but am hopeful”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,650 reviews