Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a PVC moisture-proof floor two times, both times they brought damaged packages. When the first time I warned them to be careful after I placed the second order. As a result, they delivered the damaged packages again for the second time. I filed a complaint, there is no answer for more than two weeks! I will not be poorer by a couple of packages, this is not super big money, I bought these two packages elsewhere, but this does not characterize you from the best side, you know this is not at all good. Thank you for the good service you provided. Next time I will buy from others. I warned you that the driver did not wait while I unpack the pallets and check all the corners for damage, it took me as long as more than 30 minutes. You know from the nature of the damage it is clear that they were made in your warehouse, this is clearly not the fault of the company that delivered this PVC laminate. Stop doing shady business or please DO deliver NON-DAMAGED PVC laminate, that's your responsibility, not mine.”

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Posted 3 years ago

“Great service providing floor wood samples. definitely consider after the Christmas break for my kitchen,”

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Posted 3 years ago

“Sample of flooring sent very quickly, quality looks amazing just need to order now!!!”

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Posted 3 years ago

“Lovely flooring sample…will order the right amount when I have the money! X”

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Posted 3 years ago

“Excellent service from start to finish”

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Posted 3 years ago

“Quick delivery. Helpful staff. Excellent quality”

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Posted 3 years ago

“excellent quality and price.”

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Posted 3 years ago

“Delivery never arrived. I contacted them 3 times so far amd had no reply.”

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Posted 3 years ago

Hi Lorne, Thanks for your review - We did receive a contact form from you at 14:16 on 13/12 - this was replied to @ 14:35, we then received a response from you at 15:32 prior to this review being left... If you have emailed us prior to this, could you forward the email onto please as we cannot see any other attempt to contact us apart from the contact form that was replied to.

Posted 3 years ago

“Great service and delivery”

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Posted 3 years ago

“I got what I ordered on time with no problems great service from the delivery men they were very helpful Would recommend this company to anyone to try.”

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Posted 3 years ago

“Very competitive price and delivered on time by a very polite and helpful delivery man. Excellent service.”

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Posted 3 years ago

“Fantastic service and great product”

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Posted 3 years ago

“Love my new flooring and great to walk on”

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Posted 3 years ago

“Great quality vinyl at really good price. Really helpful and hassle free service. Thanks”

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Posted 3 years ago

“I asked for a sample of vinyl flooring, which arrived quickly. The quality seems great and also good value for money. Great service. Thank you.”

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Posted 3 years ago

“Excellent product . Will use again”

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Posted 3 years ago

“Ordered a sample 1st to find the one we liked . Great service from start to finish , great price and fast delivery. Easy to install and looks great”

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Posted 3 years ago

“Very please with my kitchen flooring.”

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Posted 3 years ago

“Best price I found, quality's better than expected!”

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Posted 3 years ago

“Top quality, looks great and quick delivery 👌 👍”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews