Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Free Samples arrived in a couple of days, very speedy service. Will be back to buy the flooring. Many thanks”

Helpful Report

Posted 3 years ago

“Used FFD twice now , for the price the quality is amazing . Have used a lady named Louise who can't help enough , great service.”

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Posted 3 years ago

“Looks fab, Great quality, Good price”

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Posted 3 years ago

“I received an email asking to review my experience hoping that I’m enjoying my new product. Only issue is, I’m yet to receive it. My delivery on the 14th of December never showed up, when I contacted customer service they told me they didn’t know where my flooring was or when it would be arriving into their depo ready to be delivered to me. It’s now a week after my original delivery date and I’m still none the wiser as to when my flooring will arrive. Customer service don’t apologise or even attempt to resolve your issues they just offer to cancel your order for you”

Helpful Report

Posted 3 years ago

Hi Roseanna Sorry to hear you aren't happy with the service you have received. I can see my colleague advised you on the date you ordered of the stock delay for 2 out of the 6 items you ordered. we are expecting to see this stock within the next couple of weeks as advised yesterday. Unfortunately due to the current climate, it is taking longer to get stock in and we are trying to keep our customers updated as soon as we know more. I can also see my colleague spoke to you yesterday and offered delivery of the 4 items from tomorrow onwards and is waiting for a call back from yourself. Please call in to advise whether you still wanted to arrange delivery of the items available. Again as advised we can look at alternative options/colours which are available for immediate dispatch. Please get in touch to discuss your order and we will be more than happy to discuss your options with you.

Posted 3 years ago

“Really pleased with the customer service and quality of the wood flooring. They were very helpful over the phone when i had a query. Will definitely buy my flooring from them in the future.”

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Posted 3 years ago

“Excellent customer service. Great product and really quick delivery. Looks amazing and was easy to lay.”

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Posted 3 years ago

“Very quick delivery and great customer service … good fir price”

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Posted 3 years ago

“Great service quick delivery great carrier who brought the flooring. Good price”

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Posted 3 years ago

“good product at a good price”

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Posted 3 years ago

“Long delay in getting the delivery with poor communication”

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Posted 3 years ago

“I ordered a PVC moisture-proof floor two times, both times they brought damaged packages. When the first time I warned them to be careful after I placed the second order. As a result, they delivered the damaged packages again for the second time. I filed a complaint, there is no answer for more than two weeks! I will not be poorer by a couple of packages, this is not super big money, I bought these two packages elsewhere, but this does not characterize you from the best side, you know this is not at all good. Thank you for the good service you provided. Next time I will buy from others. I warned you that the driver did not wait while I unpack the pallets and check all the corners for damage, it took me as long as more than 30 minutes. You know from the nature of the damage it is clear that they were made in your warehouse, this is clearly not the fault of the company that delivered this PVC laminate. Stop doing shady business or please DO deliver NON-DAMAGED PVC laminate, that's your responsibility, not mine.”

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Posted 3 years ago

“Great service providing floor wood samples. definitely consider after the Christmas break for my kitchen,”

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Posted 3 years ago

“Sample of flooring sent very quickly, quality looks amazing just need to order now!!!”

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Posted 3 years ago

“Lovely flooring sample…will order the right amount when I have the money! X”

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Posted 3 years ago

“Excellent service from start to finish”

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Posted 3 years ago

“Quick delivery. Helpful staff. Excellent quality”

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Posted 3 years ago

“excellent quality and price.”

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Posted 3 years ago

“Delivery never arrived. I contacted them 3 times so far amd had no reply.”

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Posted 3 years ago

Hi Lorne, Thanks for your review - We did receive a contact form from you at 14:16 on 13/12 - this was replied to @ 14:35, we then received a response from you at 15:32 prior to this review being left... If you have emailed us prior to this, could you forward the email onto please as we cannot see any other attempt to contact us apart from the contact form that was replied to.

Posted 3 years ago

“Great service and delivery”

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Posted 3 years ago

“I got what I ordered on time with no problems great service from the delivery men they were very helpful Would recommend this company to anyone to try.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews