Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,643 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive the sample I ordered.”

Helpful Report

Posted 1 year ago

“I went for a thin vinyl. You get what you pay for rips easily and already needs replacing . I collected product and staff were very courteous.”

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Posted 1 year ago

“Got free samples the next day. Picked out what we wanted and vinyl cushion flooring was delivered really quickly. So we could fit it straight away looks great.”

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Posted 1 year ago

“My order hasn’t arrived and I’ve not received any updates.”

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Posted 1 year ago

“Wasn’t delivered on time Most of the pieces look like seconds with discolouration on the end of the planks. Not as good as bought previously from another company”

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Posted 1 year ago

“Avoid, Avoid, avoid. So called delivery date was August 31st, it didn't arrive, I had a message every day for four days saying out for delivery and nothing arrived, I told them to cancel my order and give a full refund, that was on Monday 4th September and they told me it would be in my bank in the next 3 to 5 days 😡 Today Monday 11th September I emailed asking about my refund, their reply " the goods have made their way back and the refund has now started" They knew I didn't have the goods as the delivery company said the so called driver was "sick" and had to finish his shift early, what's the excuse for the other 3 days? Avoid this company like the plague and the delivery company they use should be shut down. I will be reporting this company to my bank and trading standards.”

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Posted 1 year ago

“good price and delivery”

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Posted 1 year ago

“Good product easy to lay and hard wearing.”

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Posted 1 year ago

“Excellent Service.”

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Posted 1 year ago

“Samples arrived quickly”

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Posted 1 year ago

“I only ordered samples but I’m very impressed with the products”

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Posted 1 year ago

“Was a little hard to slot together but other than that it’s lovely flooring”

Factory Direct Flooring Ltd 5 star review on 10th September 2023

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Posted 1 year ago

“I bought some wooden floor, which came with a few bended boards, my problem was quickly solved by Karl, which gave me a couple of options and I had the boards replaced as soon as they could. Karl was very helpful and kind which made everything much easier. Thank you Karl.”

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Posted 1 year ago

“Fabulous service, excellent value for money”

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Posted 1 year ago

“Great herringbone grey flooring looks great . One little gripe ( and it maybe my fault because I was looking on YouTube) the installation guide was not that good lmo. All videos on YT say find the centre of the room !! This doesn't. Apart from that brilliant.”

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Posted 1 year ago

“Great sample service however couldn't order as unable to find a fitter locally.”

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Posted 1 year ago

“The product is good the delivery was ok but after sales is extremely poor. You need to read all the T&C because if you buy 20sq m of flooring which is extremely heavy and your wife hates it you have to return the items yourselves. To have a courier do it was £236 cheapest other than that it’s free if you take it back to the warehouse in Tim Buck To. Had to buy new flooring so have got old flooring here and going to try to sell it. Never again !”

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Posted 1 year ago

“Great service from point of oder to delivery on time. Good quality vinyl flooring. Easy to install & looks really good. Thank you.”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“Only ordered a sample, but very impressed with the quality and quickness of service. Will be ordering for our main room very soon. I know we will get the same service then. Thanks”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,643 reviews