Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Well presented sample This is for a future project and suitable”

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Posted 5 years ago

“Samples arrived quickly and are good quality would recommend”

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Posted 5 years ago

“Good choice of flooring at very competitive prices. Sample requests sent out very quickly.”

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Posted 5 years ago

“This place is fantastic, great quality flooring for low prices, the best bit was that I ordered on a Sunday, the monday was bank holiday and I still received a phone to arrange delivery, absolutely outstanding communication, which is a must when running a business, the delivery driver also a lovely man and very prompt with delivery, great service on all parts thank you”

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Posted 5 years ago

“Really nice flooring fit together easy and quick service and delivery 👍”

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Posted 5 years ago

“I was very impressed how quickly the sample I ordered came and I didn't have to pay anything! I am considering buying flooring from Factory Direct because the sample was ever better than I expected. Highly recommended”

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Posted 5 years ago

“Order some samples, cant believe how quickly they arrived. We have now decided on the right colour so will be ordering our flooring soon.”

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Posted 5 years ago

“Extremely helpful, only too happy to please.”

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Posted 5 years ago

“Ordered samples can very quickly kept up to date with emails. Very good.”

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Posted 5 years ago

“The initial ordering service was good, but when I arranged and paid for a timed delivery it arrived 2 hours late. I telephoned to report this failure and it was explained that I had been misinformed and my payment was refunded. The experience was stressful but I was pleased with the product and luckily my fitter arrived to fit it.”

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Posted 5 years ago

“Dear seller. I have not receive my order but you are looking for a rating. I still haven't received a delivery date for my order.”

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Posted 5 years ago

Good Afternoon, We have made numerous attempt to contact you via telephone and email. Could you kindly confirm your email address and telephone number by emailing us at: info@factory-direct-flooring.co.uk

Posted 5 years ago

“Good customer service. Helpful and friendly and bought a great product : Karndean flooring. However I was badly let down by the courier service hence not 5 stars. I paid a premium for a before midday am delivery ordered and it arrived at 2.25pm! Resulting in my builder cancelling the day’s work and delaying the project. To be fair Factory Flooring Direct immediately offered to refund the difference between the am and normal delivery costs but companies need to be more wise with their choice of couriers. Having a contract with an unreliable company is damaging to business in the long run and it would be better to pay a bit more for a better delivery service.”

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Posted 5 years ago

“A very good choice of flooring competitively priced. Delivery was prompt and helpful. Recommended.”

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Posted 5 years ago

“Sent a free sample very speedily unfortunately not quite what i was looking for but looks good all the same many thanks.”

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Posted 5 years ago

“A sample of laminate flooring was delivered promptly and was well packed so that it would go through the letterbox. The sample was of good quality and shows how the laminate fits together and how it would appear. It will be helpful in making comparisons with other products and I really liked the service from factory direct.”

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Posted 5 years ago

“Fabulous lino friendly and helpful advice the best quality you can buy online I would shop again you'd be mad not to”

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Posted 5 years ago

“Ordered a sample of flooring and within a couple of days it arrived Exactly what we are looking for,will be ordering shortly”

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Posted 5 years ago

“Easy to order, delivery on time , i would use this company again”

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Posted 5 years ago

“Excellent products, great guidance, quick delivery at a good price”

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Posted 5 years ago

“Very quickly received the sample that I requested. The quality is what I wanted for a very competitive price. Would use this company again.”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews