Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“First class service great selection”

Helpful Report

Posted 5 years ago

“Good quality items,and true to description which is always helpful ! really pleased would,highly reccomend this company. Many thanks Yvonne Low.”

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Posted 5 years ago

“Customer service team excellent answered my questions efficiently. From ordering to delivery a seamless stress free experience. Quality of flooring looks amazing.Will definitely use again and have no hesitation to recommend to friends and family. Delivery driver also very polite and helpful.”

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Posted 5 years ago

“Received a sample which I received the next day Pricing up to lay new floor once customer agrees which pattern then will price to do job And hopefully get work and order a few roles to lay👍”

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Posted 5 years ago

“I received an excellent service from ordering to delivery. I will be using this company again and recommend them to friends and family.”

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Posted 5 years ago

“Vinyl flooring ordered seems ok, disappointed that only one of 3 items ordered came. There seems to be some confusion as to where the two other items are, so I can’t lay it till they arrive . I will have to make a third call to them to chase it up. So not happy.”

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Posted 5 years ago

“very smooth transaction and well informed of delivery date and instruction. Thank you”

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Posted 5 years ago

“Brilliant delivery 5 damaged floor boards. They did offer to replace them, but doing photos online etc is not a thing I could do. I am hoping I can use these 5 pieces, for smaller offcuts. Its no ones fault, the last box just got a bit bashed in the center. The flooring is beautiful, and looks like good quality, well worth the money, even with £29.99delivery.Got a 5x4 living room. Only cost£113.84total.I have now ordered the scotia beading 7 lengths under£20including delivery. Thankyou, I will be ordering more for my living room, once the bedroom is layed. Brilliant young man, he put it in the hallway, as I am 70,and lifting hard for me, woman that is. Brilliant.”

Helpful Report

Posted 5 years ago

“My experience with this company was excellent. From the website to asking for a free sample , all was very easy & efficient. My sample turned up the very next day which bodes well if ordering in the future.... thanks”

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Posted 5 years ago

“Very helpful and very professional.”

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Posted 5 years ago

“Easy to contact and prompt service. The only place that had the vinyl flooring we wanted and arrived on time.”

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Posted 5 years ago

“Great service thank you”

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Posted 5 years ago

“Requested samples arrived very quickly. A good sign.”

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Posted 5 years ago

“Awesome service. Received the samples and will definitely send in an order soon.”

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Posted 5 years ago

“Excellent service regarding paying for them and a short lead time for the delivery, the only negative comm is i was told that I would receive a call 1 hour before the delivery which I never received.”

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Posted 5 years ago

“Only wanted samples but service very quick....”

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Posted 5 years ago

“Brilliant company efficient fast and cheap and the quality is beautiful a couple of boards had been mistreated in transit 1 phone call and it was sorted will definitely be buying again 5 star company”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I was very happy with the polite and efficient service you offered and would be very happy to use your service again”

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Posted 5 years ago

“If i could mark less than 1 star i would!!!! I recently wrote a good review with regards to the speed in which samples were sent out, well BUYERS BEWARE!!! Don’t be fooled in to thinking this means the service will be equally as good when you actually spend money and place an order. We spent £25, the cheapest delivery charge on offer, for standard delivery. This meant someone had to be in from 0800-1800 and if they tried to deliver when noone was in we would incur a further fee. After speaking to someone on the phone to arrange a delivery date for the day after, plans were cancelled and rearranged so we could be at home. 6pm came and went with no communication from factory direct flooring. The following morning we called and were told that the courier had ran out of time, unacceptable to start with but would have at least shown some degree of customer courtesy to have informed us of this on the day of delivery?? Apparently it was out for delivery that day, when noone would be in! Because of this inconvenience, delivery was rearranged to come before 09:30 the day after. Never any offer to refund delivery fee etc. At 09:35 i called again as, surprise, no flooring! I was told it was out for delivery and would hopefully be with us sometime maybe before lunch time (when noone would be in), again no offer of refunding the substantial delivery cost incurred. After being messed around so much and still not having the flooring we are waiting for before we are able to do anything else we have decided to cancel the order. We have now been told that they will do this but the refund process will not begin until sometime next week as they need to wait for the flooring to arrive back with them, meaning we are unlikely to see our money for a couple of weeks. After all their mistakes and poor customer service it is us that are left both out of pocket and still without a floor! Very disappointed and completely unacceptable, i would strongly urge potential customers to look elsewhere for their flooring.”

Helpful Report

Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews