Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service great product brill flooring looks amazing so easy to lay 👍👍👍”

Factory Direct Flooring Ltd 5 star review on 27th August 2023

Helpful Report

Posted 1 year ago

“Easy to order. Great prices. Delivery was very quick - much sooner than originally quoted (I think it was two, maybe three, days)! The vinyl flooring we ordered was the least inexpensive I could find anywhere, even including delivery, as we just needed it for the loft. Very pleased with the quality for the price, and the colour matched what was seen online pretty well. I would use this company again.”

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Posted 1 year ago

“Perfect thank you 😊”

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Posted 1 year ago

“Ordered some free samples of laminate for a house I’m doing up. Arrived quickly and made of good quality, highly recommend this company”

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Posted 1 year ago

“Ordered a couple of samples which arrived quickly. The product seems to be very good quality but unfortunately not the colour I was looking for. Back to the drawing board!”

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Posted 1 year ago

“prompt delivery, came before the delivery date was really excited”

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Posted 1 year ago

“Awesome product with great service. We got 12mm boards for the price of 8mm elsewhere. Top class”

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Posted 1 year ago

“The flooring itself I cannot fault, it looks absolutely lovely. In terms of delivery I was not very pleased. I had selected for the flooring to be delivered on Thurs 23rd as I knew I would be at home to take delivery. On mon 21st whilst I was at work I had no email to indicate that they were delivering early and it was out for delivery that day and the flooring was just left on our driveway all day whilst we were both out with no further email either to say it had been delivered. When you're spending £260 on a product for it to just be left unattended all day it's very poor of the company. Communication needs to be a lot better.”

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Posted 1 year ago

“Great service and lovely product, four of the boxes were slightly damaged however they were replaced and sent out right away. Thankyou”

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Posted 1 year ago

“Delivered promptly. Even though it was only 6mm laminate, it went down very well and it looks great. 👍”

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Posted 1 year ago

“Excellent service but samples do not meet our requirements”

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Posted 1 year ago

“No issues”

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Posted 1 year ago

“Ordered samples. So easy and arrived efficiently”

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Posted 1 year ago

“Excellent service, lovely to be able to see samples in the comfort of my own home”

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Posted 1 year ago

“Easy to clean and comfortable to walk on”

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Posted 1 year ago

“Great service sample sent very quickly and very helpful.”

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Posted 1 year ago

“Easy to order and speedy delivery ,also the solid oak flooring i ordered is really easy to work with 👍”

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Posted 1 year ago

“Flooring is not laid yet but good service so far. Impressed by initial contact after order and information about delivery arrangements. Quality of delivered flooring is very good. Would recommend this supplier and the product.”

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Posted 1 year ago

“I am looking forward to dealing with you”

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Posted 1 year ago

“Ordering the flooring was a simple enough process, getting it delivered proved trickier. It was meant to have been delivered on Friday 11th, but allegedly there was an issue with the courier so I was told I could either have it delivered on Saturday 12th or Monday 14th, I chose Saturday 12th. The day came and went without my flooring being delivered. So on Monday morning I rang Factory Direct Flooring and told them what had happened and that I chose Saturday as there wouldn't be anyone in on Monday to accept the delivery. The chap on the other end of the phone didn't really seem all that interested but said he would look into it and get back to me, but didn't... Interestingly about 5 minutes after I had spoken to him I received a text message saying my delivery was to be made that day and it was but as there was nobody at home to check it,they just left it on the drive. Thankfully there wasn't any damage. Having paid £35 for delivery I don't think this sort of service is acceptable and based on this experience I would be reluctant to use Factory Direct Flooring again in the future.”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews