Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

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Factory Direct Flooring Ltd 5 star review on 3rd June 2024

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Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing service from start to finish, fantastic quality and price, arrived very well packaged and on time, I will definitely be ordering from this company again, would highly recommend”

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Posted 2 years ago

“I ordered a sample for my daughter and it arrived very quickly and looks a quality product.”

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Posted 2 years ago

“Very pleased with the service and delivery of the floor vinyl I ordered. Very helpful staff.”

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Posted 2 years ago

“Very quick delivery, friendly service and the flooring is fabulous quality! Would definitely use again”

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Posted 2 years ago

“Lovely vinyl flooring ,quick delivery,looks lovely Down,good quality.”

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Posted 2 years ago

“Good quality at a reasonable price”

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Posted 2 years ago

“good product, initial delivery came in time to plan, second order met some confusion due to no Amex capability (nothing is written on the paymnet page) and you only find out when the paymnet request fails, this needs addressing, plus a 1 day delivery is feasible for 2 boxes, but not 4, this wasn't clear hence we lost a day, no drama but needs clarity”

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Posted 2 years ago

“Quick”

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Posted 2 years ago

“Very prompt and helpful.”

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Posted 2 years ago

“Only ordered samples this far, but this has been a simple & easy process, with fast shipping and delivery.”

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Posted 2 years ago

“The samples received where sound, thank you for that”

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Posted 2 years ago

“Very fast delivery and the quality of the flooring is fantastic. My living room looks lovely.”

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Posted 2 years ago

“Very pleased with our flooring, quick delivery and delivered on date requested. Looks fabulous in our bathroom.”

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Posted 2 years ago

“Terrible, both floors came damaged and marked! Took to long to resolve. Needed flooring down asap! Had no choice couldn’t wait! Was ridiculous to be offered £10,£20 then finally £25 refund! Won’t use this company again. Customer service agent was rude and cheeky thru email.”

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Posted 2 years ago

“Prompt response. And very nice flooring. Thank you for your service”

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Posted 2 years ago

“Samples arrived quickly”

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Posted 2 years ago

“Very efficient and professional”

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Posted 2 years ago

“Good quality flooring and love that free samples are available”

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Posted 2 years ago

“Amazing”

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Posted 2 years ago

“We didn’t choose flooring from the company - did get some great samples that arrived promptly and no hassles otherwise ;)”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews