Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flooring arrived quickly and surprisingly no damage to packaging whatsoever, always a very good start to any project. I was a little sceptical of purchasing vinyl for my lounge but the quality is far superior to laminate flooring and at a very competitive price. I’ve laid a few laminate floors in the past and always swore never again, this was a doddle in comparison and is much easier to cut with the help of a metal straight edge and a Stanley knife. I am so pleased with the finish and would not hesitate to buy again, there is a real wood grain finish and feels much warmer under foot. My 9 year old daughter is already asking for her bedroom to be kitted out….”

Factory Direct Flooring Ltd 5 star review on 10th October 2021

Helpful Report

Posted 3 years ago

“Fantastic service from start to finish. Placong an order was easy.delivery was on time.all in all fantastic.”

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Posted 3 years ago

“Very happy with the purchase. 1st we ordered solid wood floor for the main living room and the passage and our carpenter was so good with the fitting that we even had enough left over for another little room. We like the colour and the the quality so we decided to buy more for the last two rooms. Definitely recommend the company.”

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Posted 3 years ago

“Flooring looks Amazing Easy to fit”

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Posted 3 years ago

“Quick delivery, fantastic product. Also had a couple of packs left over which I returned without any issues. Will definitely order from them again.”

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Posted 3 years ago

“Flooring showed up a day late. It wasn't a critical delay for be as I was fitting it myself and didn't have a buyer or tennant Raymundo waiting. Something to keep in mind if your deadlines are tight.”

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Posted 3 years ago

“Very helpful customer service fella he did exactly what he said very quick delivery and really nice vinyl thank you”

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Posted 3 years ago

“I was very impressed with service and quality from factory direct. The value is excellent. I would highly recommend this company and will be using them again.”

Helpful Report

Posted 3 years ago

“Took the day off work to wait in from 8am - 6pm on specified day to accept the lino, nobody came and nobody let me know. The next day I was informed I would receive a call an hour before, I didn’t. The Lino was left on the street and damaged!! Still no reply from my email regarding this…. Not what you expect when you pay over £200 for something”

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Posted 3 years ago

“Brilliant company, excellent products, quick and efficient delivery. Good and helpful drivers”

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Posted 3 years ago

“Very responsive and free sample sent quickly. I was hoping to match an existing flooring I had from a different supplier, but unfortunately the shade I wanted was discontinued. However my emails were replied to speedily and politely. Would definitely use again.”

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Posted 3 years ago

“Quick and easy purchase”

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Posted 3 years ago

“Good servie5”

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Posted 3 years ago

“The samples arrived a little later that advised, but decent size sample allowing good visualisation of the graining, and texture. I would have given serious consideration to purchasing my flooring off one of the samples sent, but the indicated price per m2 was more expensive than that of a similar sample sent by another supplier.”

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Posted 3 years ago

“Actually it is quite an attractive for the floor works projects. But there is a issue what makes me to think again as the size of the place I need to count accurately. The return or add on top will be a problem where transportation cost will be involved”

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Posted 3 years ago

“Thank you Factory Direct Flooring Ltd for quick delivery.”

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Posted 3 years ago

“The flooring is excellent, really good quality. I went for the 12mm for my floor in the garden room. Looks fantastic and is easy to install with no waste.”

Factory Direct Flooring Ltd 5 star review on 6th October 2021

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Posted 3 years ago

“Hi my experience at your store large selection of flooring good staff fast service. Sorted my requirments good price fast delivery.”

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Posted 3 years ago

“Sample arrived very quickly price was OK but not cheaper than buying locally because of the divery costs.”

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Posted 3 years ago

“Factory Direct Flooring provide an excellent product with a very easy ordering system. Their distribution and delivery system unfortunately is dreadful in my experience. The carriers they use seem to treat their customers like mushrooms ( keep them in the dark ) fail to answer the phone and ignore emails. I would be unlikely to reorder from them until they resolve this problem.”

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews