Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,646 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sample arrived in good time will be orderng for new year. Thank you.”

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Posted 3 years ago

“Very happy with my purchase”

Factory Direct Flooring Ltd 5 star review on 29th November 2021

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Posted 3 years ago

“Good product and great service.”

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Posted 3 years ago

“Well wrapped and delivery right on time”

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Posted 3 years ago

“Great company with great a great range of products”

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Posted 3 years ago

“I could see through flooring wasn’t good quality I have rips everywhere in the floor it’s awful I wasn’t in the best position had no option to lay it but not happy Easter of money hope someone gets in contact to resolve this issue ASAP”

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Posted 3 years ago

“Order arrived too late for us to take delivery. People awaiting that delivery, kerbside, to transfer to 3rd floor without a lift. I paid for an AM delivery, which was then repaid. No recompense for 2 guys waiting around all day. Order delivered next day. Flooring really nice and what we ordered. Helpful people on the phone regarding what we needed for this project. Couriers are the main problem , as usual.”

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Posted 3 years ago

“Brilliant service quality definitely order again”

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Posted 3 years ago

“Excellent customer service and quick delivery”

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Posted 3 years ago

“Wanted something thick under foot and l was not disappointed quick service too thanks”

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Posted 3 years ago

“Excellent quality flooring. Recommend you buy the underlay with moisture barrier great base for the flooring.Delivery driver very helpful. Defiantly recommend.”

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Posted 3 years ago

“Received a sample excellent quality will be ordering after Christmas”

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Posted 3 years ago

“Flawless service from start to finish, returning customer and will keep returning again and again. Thankyou”

Factory Direct Flooring Ltd 5 star review on 27th November 2021

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Posted 3 years ago

“Lovely herringbone flooring, great quality, and great price. Delivery was fast. Spot on highly recommend factory direct flooring. *****”

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Posted 3 years ago

“This is the third time of purchasing from this company. The service is always great, prompt delivery and excellent quality flooring.”

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Posted 3 years ago

“Very helpful team which helped me resolve a project issue I had”

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Posted 3 years ago

“Buying from you was the only easy part after that getting it delivered three appointments broken wasted annual ;eave time and then just dumped on the drive when no one to receive it or protect it.”

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Posted 3 years ago

Hi Colin, Thanks for your review. As already mentioned, we do apologise for the delay on delivery, the pallet networks have been so busy, especially in your area. I can see that on 11/10/21 @ 11:16 - we did respond to advise this would be delivered between 12:00 - 14:00 and arrived at 12:29 so apologies again if this didn't allow you time to get back to meet the driver. Even though it is some time since the delivery, we trust there were no issues with the delivered items. Any problems, please feel free to contact us.

Posted 3 years ago

“I bought 35 square metres of engineered flooring from them. Now I need more, but unfortunately they are not selling that specific model anymore, so I asked them to get me in touch with their supplier (so I could ask them directly), they refused for no specific reason. Now I have to redo the whole floor of my house because they won't try to help me.”

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Posted 3 years ago

“Excellent service 5star”

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Posted 3 years ago

“Easy to shop for flooring. Offer some free samples. Waiting for samples to arrive.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,646 reviews