Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Still waiting for my samples ?”

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Posted 4 years ago

“Good quality samples”

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Posted 4 years ago

“Arrived a day later than expected, but samples are good. Hope to buy the flooring soon.”

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Posted 4 years ago

“I ordered a couple of samples. This was extremely easy to do. I was kept updated and the samples were great. We will be using them for our flooring needs.”

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Posted 4 years ago

“Miss leading prices when try to by a product”

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Posted 4 years ago

“Very good. Samples delivered within timescales and excellent quality for the price.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“great company brilliant products really good service very happy with the product we brought”

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Posted 4 years ago

“Thanks for the samples. Really good service and helped me make my choice”

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Posted 4 years ago

“Very good selection of laminate and the samples I requested arrived within 3 days even in these difficult times. Excedllent service. So I've made an order. Thank you.”

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Posted 4 years ago

“Thanks for the samples of vinyl, received quickly.”

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Posted 4 years ago

“Best price I found online and superb communication when I contacted them to see if my delivery would be as expected. Order delivered on time as expected”

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Posted 4 years ago

“Delivered promptly, very well wrapped”

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Posted 4 years ago

“Great service but can't get my hands on a sample for the flooring I'm interested in”

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Posted 4 years ago

“5 star rating is only based on ordering experience and price. Delivery still to be confirmed, although promised at order time as today. Cannot complete review as order has not yet arrived.”

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Posted 4 years ago

“Order for sample was very easy and delivery was the following day which was fantastic. However when I contacted the company by phone to explain that the order was for a lady that was severely disabled with dementia and could it be put under the carport rather than curb side it was a flat no! An offer to contact the third party delivery company during these difficult times would have at least have been something.”

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Posted 4 years ago

Hi Helen, Thanks for your review and feedback, regarding the telephone call, as explained and as advertised online, we only offer a kerbside delivery and advise you to have adequate help on hand to accept the items we would not recommend leaving elderly or disabled customers to accept delivery of long and heavy items, we will always be upfront and honest about this so this doesn't cause an issue on the day of delivery - should you decide to place an order, we would advise you to follow the guidance online regarding delivery and ensure "adequate help" is available to get the goods from the kerbside as the drivers are not insured to be on the property. Contacting the courier, would not have made a difference unfortunately as they would also request you have help on hand to take the goods off the driver. Apologies for any inconvenience.

Posted 4 years ago

“Received free Samples within a couple of days and I’m definitely going to make an order .”

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Posted 4 years ago

“Excellent service easy to order delighted with product quality would recommend”

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Posted 4 years ago

“Got two beautiful bathroom floor samples can’t decide yet which one to choose beautiful colours top company to deal with sample were posted the day I ordered them will definitely be buying from this company”

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Posted 4 years ago

“Excellent product and delivery when they said. Couldn’t be happier.”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews