Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were dumped outside without my knowledge and no prior notification. Flooring was damaged, email sent to Factory direct with proof (pictures) and was advised I will receive partial refund - no refund received.”

Helpful Report

Posted 2 years ago

“Only ordered samples so far, which arrived quickly. Very pleased with the quality. Will be placing an order soon.”

Helpful Report

Posted 2 years ago

“Ordering was easy, product delivered on time. The colours were different, was informed that the difference in colour was due to the roll widths differing and nothing could de done other than to pay to return the product and order a different width, which may be a match. Very disappointed.”

Helpful Report

Posted 2 years ago

“Not happy with this service. I needed vinyl flooring plus adhesive and the adhesive was not added in the shopping cart even though I ticked the option to add it. Then has to pay another £25 to have it delivered. The glue also required a special applicator which was not included so we had to put a third order in to have that delivered by another company which wasted a week before we could start laying the floor. In fact we are still waiting for the applicator which has not turned up.”

Helpful Report

Posted 2 years ago

“Poor Customer service”

Helpful Report

Posted 2 years ago

“I would give 5 stars if the delivery had been better. Great product.”

Helpful Report

Posted 2 years ago

“Amazing quality flooring. I have just ordered another batch of the rustic mocha oak flooring for my hall so it matches my livingroom. Great comments on the looks and quality.”

Helpful Report

Posted 2 years ago

“Great price and very quick on delivery,”

Factory Direct Flooring Ltd 5 star review on 26th July 2022

Helpful Report

Posted 2 years ago

“I only gave 4 because the delivery was not too good. I was told that the lorry would not fit down my street. So he had to bring my order down on a pallet truck. Don't think he was happy & made me feel uncomfortable about it. I can not fault the product. Will be needing more soon”

Helpful Report

Posted 2 years ago

“I don't know which one is worse, the flooring company or the reviewer. Keep getting asked to review even after submitting a review.”

Helpful Report

Posted 2 years ago

“Nice quality flooring for a good price. Delivery was well organised with a choice of dates”

Helpful Report

Posted 2 years ago

“Quick delivery and fantastic value for money.”

Helpful Report

Posted 2 years ago

“Great service quality of products good would recommend”

Helpful Report

Posted 2 years ago

“I am awaiting a delivery . I found Karl the customer service online agent totally unhelpful . He trotted out the company policy without any effort to help a particular situation . There was no attempt to address my query . This will be the last time I place an order with them - having dealt with other flooring companies including in the last week their customer service is inflexible , unbending and leaves a lot to be desired. Avoid ! Once the order is placed there is no interest in helping”

Helpful Report

Posted 2 years ago

Hi, Thanks for taking the time to write a review, After reviewing the details of the live chat with Karl, as mentioned unfortunately the delivery drivers are not insured to enter your property, hence the offer of kerbside delivery only online, with regard to the time of delivery, the checkout page offers numerous options including AM or timed delivery. As you have chosen the standard delivery between 08:00 - 18:00 this is the time window for the selected service. We would defend your suggestion that our customer service is "inflexible" we can offer the advertised service as mentioned online but unfortunately cannot make promises for services that are not advertised online or offer to upgrade delivery slots free of charge. Sorry. We do however accept your feedback and would like to thank you again for taking the time to provide feedback.

Posted 2 years ago

“All flooring damaged and when I emailed they ignored it.”

Helpful Report

Posted 2 years ago

Hi Kathryn, Sorry to hear your order arrived damaged, if you emailed over the weekend, that will be responded to today. Could you kindly forward the email again to info@factory-direct-flooring.co.uk and we will make sure this is sorted ASAP for you.

Posted 2 years ago

“Stop asking me for a review”

Helpful Report

Posted 2 years ago

“Beautiful floor, delivered promptly. Thank you!”

Helpful Report

Posted 2 years ago

“Very quick delivery and the the flooring is very nice”

Helpful Report

Posted 2 years ago

“Excellent product and service.”

Helpful Report

Posted 2 years ago

“I Very happy qnd Fast delivery qnd good product thanks”

Helpful Report

Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews