Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dogs had destroyed bin vinyl on laundry room floor so ordered new from you which is better quality. Would use you again.”

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Posted 1 year ago

“Delivery on time. Reasonably priced. Good product”

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Posted 1 year ago

“Excellent easy service and communication was great”

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Posted 1 year ago

“Good quality vinyl, excellent price backed up by good customer services. That says it all. Would buy from them again. Highly recommended.”

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Posted 1 year ago

“First time I have used their service and I must say I am very impressed with the level of service I received. Ordering products online was straightforward and easy, Samples were received very quickly and of a suitable size to make a decision on which product and style to chose. I arranged a specific day for delivery and it was delivered to my driveway and driver was prepared to assist me in taking the tolls inside my home, which I declined as I could manage. I laid the flooring myself and I have to say I made an excellent job of it and it looks superb, excellent quality. I would certainly recommend Factory Direct products and service.”

Factory Direct Flooring Ltd 5 star review on 23rd May 2023

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Posted 1 year ago

“In the end I didn't get vinyl from Factory Direct. I placed the order, paid and arranged a delivery date. Shortly before it was due to be delivered, I received a call to say it was out of stock and discontinued. To be fair, repayment was quick, but overall I was disappointed.”

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Posted 1 year ago

“Excellent value for money and very helpful delivery driver 😁”

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Posted 1 year ago

“Very good material. I will buy from them next time definitely”

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Posted 1 year ago

“Prompt straight forward delivery. Now laid. Looks great”

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Posted 1 year ago

“Good product, quick efficient delivery.”

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Posted 1 year ago

“Hi there, I started to lay my flooring and the tolerances of the boards are out. I am 1-2mm out and continually having to swap out boards to find one that fits, could this be a faulty batch? It looks like these boards were manufactured in 2009 which is worrying. If they have been manufactured in 2009 can you guarantee that they have all been stored in the same environment this entire time? I look forward to your reply. Regards, Ryan”

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Posted 1 year ago

“Ordered a high quality sample from Direct Flooring and it arrived very quickly. Excellent customer service. Would highly recommend.”

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Posted 1 year ago

“Good quality flooring, was a shame the pallet was emptied onto the ground floor without help taking it up the stairs”

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Posted 1 year ago

“Well pleased with my flooring. Arrived when said. Looks great. Thanks.”

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Posted 1 year ago

“Lovely flooring and delivery was quick”

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Posted 1 year ago

“Beautiful flooring very good service”

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Posted 1 year ago

“Happy farst service”

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Posted 1 year ago

“Good website. Speedy delivery. Happy customer. Thanks very much!”

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Posted 1 year ago

“Only been down a short while. Too early to give an option yet.”

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Posted 1 year ago

“Received as ordered. No issues at all”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews