Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to order online. The flooring was delivered quickly. It was good quality and I am a very happy customer. Would recommend it to anyone. Thank you.”

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Posted 1 year ago

“Great value for money and excellent service”

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Posted 1 year ago

“Fantastic product. Very hard wearing and easy to lay. Delivery was very quick and the ordering process simple. Would definitely recommend to a friend”

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Posted 1 year ago

“Good friendly helpful service”

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Posted 1 year ago

“Good to be able to have a free sample to see what the flooring was like.”

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Posted 1 year ago

“Quick and easy to order.kept in touch about delivery etc”

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Posted 1 year ago

“Quick easy good quality”

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Posted 1 year ago

“Great”

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Posted 1 year ago

“Awful customer service. Waited all yesterday and no delivery came. They claimed it had been lost. Promised me a redelivery today and I've waited all morning. They claimed to have delivered even though I've been sat here waiting all day. No not order from here!”

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Posted 1 year ago

“The gentleman on the phone was very helpful and polite, the delivery was very quick and the eliminate was was very nice,the price was also reasonable, thank you for the great service”

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Posted 1 year ago

“Fast delivery really good price and the flooring is a really high standard, 12mm click fitting and the boards were all in good shape no damage. Also the room calculator was accurate, I have 1 box left from the 18 ordered so it did cover any mistakes I may of made. Happy with the product and would use again”

Factory Direct Flooring Ltd 5 star review on 25th May 2023

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Posted 1 year ago

“Flooring was delivered on time and by a really friendly and helpful delivery driver. The floor is beautiful and the calculator was perfect and we had exactly the correct amount of flooring and underlay. So easy to lay and took my husband and I just over a day to lay it all. It's made such a difference to our living room and we're really impressed!”

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Posted 1 year ago

“Dogs had destroyed bin vinyl on laundry room floor so ordered new from you which is better quality. Would use you again.”

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Posted 1 year ago

“Delivery on time. Reasonably priced. Good product”

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Posted 1 year ago

“Excellent easy service and communication was great”

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Posted 1 year ago

“Good quality vinyl, excellent price backed up by good customer services. That says it all. Would buy from them again. Highly recommended.”

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Posted 1 year ago

“First time I have used their service and I must say I am very impressed with the level of service I received. Ordering products online was straightforward and easy, Samples were received very quickly and of a suitable size to make a decision on which product and style to chose. I arranged a specific day for delivery and it was delivered to my driveway and driver was prepared to assist me in taking the tolls inside my home, which I declined as I could manage. I laid the flooring myself and I have to say I made an excellent job of it and it looks superb, excellent quality. I would certainly recommend Factory Direct products and service.”

Factory Direct Flooring Ltd 5 star review on 23rd May 2023

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Posted 1 year ago

“In the end I didn't get vinyl from Factory Direct. I placed the order, paid and arranged a delivery date. Shortly before it was due to be delivered, I received a call to say it was out of stock and discontinued. To be fair, repayment was quick, but overall I was disappointed.”

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Posted 1 year ago

“Excellent value for money and very helpful delivery driver 😁”

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Posted 1 year ago

“Very good material. I will buy from them next time definitely”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews