Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Value for money decent quality delivered on time helpful delivery driver”

Helpful Report

Posted 1 year ago

“Found no samples unreasonable time to deliver if ordered took too long Shipping costs unacceptable Normally order things companies arrange for you to pick up not pay costs Returns would loose money on refund Sorry wouldn’t use again Staff on site I would highly commend very helpful”

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Posted 1 year ago

“Thanks,all are fine.”

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Posted 1 year ago

“Very happy with the floor. It did not come on the day because there was a car blocking the street, but it did come the next day and the delivery man was very nice and helpful. The floor is brilliant. It was wrapped well and no damage. I am very happy. Thank you.”

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Posted 1 year ago

“Although not yet completed, I'm delighted with the quality and look of the product. Also, the delivery driver was friendly and helpful, because access to my property is not straightforwards.”

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Posted 1 year ago

“Came as described”

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Posted 1 year ago

“Absolutely love my flooring thank you”

Factory Direct Flooring Ltd 5 star review on 29th May 2023

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Posted 1 year ago

“Even though I haven't had the flooring fitted yet I've given 5 stars for the quality of the vinyl flooring. The colour and style is lovely, l like the fact it doesn't look like straight planks, the slight angle makes it really stand out. Fast delivery and the delivery men put it inside for me.”

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Posted 1 year ago

“It was easy to order online. The flooring was delivered quickly. It was good quality and I am a very happy customer. Would recommend it to anyone. Thank you.”

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Posted 1 year ago

“Great value for money and excellent service”

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Posted 1 year ago

“Fantastic product. Very hard wearing and easy to lay. Delivery was very quick and the ordering process simple. Would definitely recommend to a friend”

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Posted 1 year ago

“Good friendly helpful service”

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Posted 1 year ago

“Good to be able to have a free sample to see what the flooring was like.”

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Posted 1 year ago

“Quick and easy to order.kept in touch about delivery etc”

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Posted 1 year ago

“Quick easy good quality”

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Posted 1 year ago

“Great”

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Posted 1 year ago

“Awful customer service. Waited all yesterday and no delivery came. They claimed it had been lost. Promised me a redelivery today and I've waited all morning. They claimed to have delivered even though I've been sat here waiting all day. No not order from here!”

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Posted 1 year ago

“The gentleman on the phone was very helpful and polite, the delivery was very quick and the eliminate was was very nice,the price was also reasonable, thank you for the great service”

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Posted 1 year ago

“Fast delivery really good price and the flooring is a really high standard, 12mm click fitting and the boards were all in good shape no damage. Also the room calculator was accurate, I have 1 box left from the 18 ordered so it did cover any mistakes I may of made. Happy with the product and would use again”

Factory Direct Flooring Ltd 5 star review on 25th May 2023

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Posted 1 year ago

“Flooring was delivered on time and by a really friendly and helpful delivery driver. The floor is beautiful and the calculator was perfect and we had exactly the correct amount of flooring and underlay. So easy to lay and took my husband and I just over a day to lay it all. It's made such a difference to our living room and we're really impressed!”

Helpful Report

Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews