Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

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“Love the samplers I had . Will be placing a order soon”

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Posted 2 years ago

“I've now used factory flooring direct on 2 other occasions and they have always been efficient and supply quality flooring at a very compedative price .would reccommended.”

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Posted 2 years ago

“Flooring never arrived on the day, I waited 6 hours in an empty house waiting for something that was never loaded onto a truck in the first place, if it had been on a truck then it would have been delivered the next day, but no it was another on, you would not load goods onto to a vehicle not deliver them take them back, unload for a day, then re load them, then deliver them. Would you. Regards.”

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Posted 2 years ago

“Floor was totally different colour from the website. Company weren't helpful in the slightest and only issued a partial refund. Avoid.”

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Posted 2 years ago

Dear Mr Taylor, Thank you for taking the time to submit a review regarding your order. As explained previously, this product does have a varied range of shading and can look different depending on lighting etc, we do offer to send free samples of products before customers place orders so you can check things such as colour etc before placing your order. Once the goods have been checked on delivery and accepted, unfortunately, the cost of delivery would not be refundable. Upon return of the goods, you have received a full refund less the cost of delivery as agreed by PayPal and our guidelines. Apologies for any inconvenience, we do always advise to take advantage of the free sample service to avoid situations like this.

Posted 2 years ago

“I have not received my order it was supposed to have arrive today”

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Posted 2 years ago

“Easy to order arrived on the day stated (and put down the same day) Good service thank you.”

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Posted 2 years ago

“I have received the sample next. I am waiting for the tiler to come and check the details including the measurements. Then only I will place an order. This is all I can say. Thank you.”

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Posted 2 years ago

“Great price very helpful sales and really beautiful flooring. Far outweighed my expectations”

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Posted 2 years ago

“Absolutely brilliant & professional service The guys extended me help to choose what I wanted and gave me opinions as to product . Overall 5* service . Just waiting for product to arrive *****”

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Posted 2 years ago

“Lino arrived when factory direct flooring said it would and in good condition.”

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Posted 2 years ago

“Excellent as always. Quick to resolve and replace damaged pack by shipping company. Floor easy to fit and looks great.”

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Posted 2 years ago

“Item didn't turn up advisors didn't careless, their antogonistic and don't like been told when their at fault, refused to issue me a refund said I had to put it in writing even though they failed delivery, I claim it back through PayPal, their director seems to be happy with how the service is being delivered also, doesn't surprise me the kind of company it is, avoid avoid avoid.”

Helpful Report

Posted 2 years ago

Dear Mr Depeche, Thank you for taking the time to provide feedback. We have raised the issue with Tuffnells, it appears they had issues finding the address, they failed to notify us of this so please accept our sincere apologies for the delay. We understand this is a frustrating issue for you, however in light of our recent telephone conversation, we feel it would be best to communicate in writing as staff members do not have to tolerate personal insults and the use of foul language. Following your written request to cancel your order, we have accepted this request and informed the courier not to attempt to deliver the items. We will continue to keep you updated via the paypal case that is now open. We normally process refunds as stated within 3-5 days from the date of a cancellation request, this can take a little longer through paypal if goods are still out in the network but we will keep an eye on this for you and keep you updated. Apologies again for the delay in delivering your items, we accept your feedback and will certainly pass this onto the courier. We also agree that this delivery issue falls far short of the level of service we aim to provide. Please refer to the PayPal case for further information.

Posted 2 years ago

“Found Factory Direct Flooring while searching for best prices online. Definitely found them! Best price, excellent fast service and excellent help over the phone. Can’t fault this company at all.”

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Posted 2 years ago

“Not arrived yet no updates”

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Posted 2 years ago

“Bought laminate flooring, underlay and ancillary items. Found Mo easy to talk with to cover the order. James answered my call regarding delivery and all went very smoothly with goods delivered both from manufacturer direct and some from their warehouse. Delivered on the day stated to suit my time and in good condition with obliging couriers. Can't ask for more than that ! Good company to buy from.”

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Posted 2 years ago

“A very good sample I’m so impressed with I will be ordering enough to do my living room”

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Posted 2 years ago

“Very good communication with Factory Direct Flooring, delivered when requested and the vinyl is now laid and very happy with the flooring. Would use again. Thank you.”

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Posted 2 years ago

“Have used factory direct before, very good quality products. Ordering is easy Delivery as stated. Recommend this company. Delivery driver very organised and helpful.”

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Posted 2 years ago

“As a tradesman I need things quickly to satisfy my clients. FDF have figure this out and get the goods to you very quickly. I've bought from them on many an occasion and always had both a great product and reliable service.”

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Posted 2 years ago

“Lovely flooring”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews