Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,655 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st time I have used factory direct flooring but won’t be the last excellent customer service good communication and 1st class delivery.”

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Posted 4 years ago

“Ordered some samples but they haven't arrived yet. Not surprising as we're on lockdown so everything has slowed down. Website was easy to use and navigate. Looking forward to getting the free samples to see the quality etc”

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Posted 4 years ago

“Easy to order and communicate with. Delivery was prompt as planned.”

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Posted 4 years ago

“I have not received my flooring yet”

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Posted 4 years ago

“They cancelled my order, no warning just an email confirmation of me being able to get a refund”

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Posted 4 years ago

Hi Bu Mdzinwa, This order has been arranged with you for delivery on Friday 17/04 - your order is not cancelled - are you sure this review was meant for us?

Posted 4 years ago

“Very professional. Well done😀”

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Posted 4 years ago

“I have given them 4 star but have still not received the goods as yet but they did contact me when they said they would Which is very good seeing the situation we are in”

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Posted 4 years ago

“Good product and price Excellent packaging Delivery arrived safely with no damages”

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Posted 4 years ago

“We brought the shadow grey luxury vinyl click flooring, it is very easy to lay (I’m a woman) and I laid it all by myself. Would thoroughly recommend this company and flooring, it looks great and has totally transformed our living room, so much so that we are now going to be laying it throughout the whole of the downstairs.”

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Posted 4 years ago

“Perfect from start to finish”

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Posted 4 years ago

“fast delievery”

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Posted 4 years ago

“I’ve ordered this floor 3 times (Full house in 3 different houses) from this company - the service is 2nd to none and so is the quality of the floor - this time round with CV19 issues I had a super delivery guy who I want to say a public thanks to; so patient and dedicate to the end - thank you Factory Direct Flooring !”

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Posted 4 years ago

“Received free sample promptly,and will be ordering flooring after current virus crisis is over.”

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Posted 4 years ago

“The wife saw the flooring she liked on her phone so we asked for a sample and within 48 hours the sample was through the door. Brilliant service”

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Posted 4 years ago

“Amazing service and so quick to get sample. Unfortunately I was wanting White gloss but was too cream.”

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Posted 4 years ago

“Very helpful and flooring is such good quality looks beautiful.”

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Posted 4 years ago

“I received my samples within the promised time and were packed perfectly. If the samples are anything to go by I would have no problem ordering my bulk order with them”

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Posted 4 years ago

“The free samples are fantastic😁”

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Posted 4 years ago

“Ordered flooring on Monday it was delivered on Wednesday morning 8.30am haven’t actually laid it yet but it looks good quality brilliant service well happy”

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Posted 4 years ago

“I am very pleased with the Solid Wood Plank sample and please with the service, because they were able to recommend fitter for me.”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,655 reviews