Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Samples arrived quick”

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Posted 3 years ago

“Very good communication with sales office and quick delivery. Floor looks amazing. I will recommend.”

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Posted 3 years ago

“Great online shopping experience. Found exactly what I was looking for and was delivered promptly on the day the stated. Perfect.”

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Posted 3 years ago

“I have purchased from Factory Direct Flooring Ltd a few times and each time the transaction is easy, communication good and the flooring is always as description. Can not fault and will definitely use them again.”

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Posted 3 years ago

“Received samples very quickly.”

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Posted 3 years ago

“Very disappointed never arrived it was a sample to see which tile I liked best but never arrived so I will not be buying here again and will find a different place.”

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Posted 3 years ago

“The flooring is a lovely design and really good quality,I’m really pleased with it. It was delivered promptly and efficiently.”

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Posted 3 years ago

“Excellent website and super customer service. Very good price for great quality. Thank you”

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Posted 3 years ago

“We chose two samples and they arrived in a few days. One is suitable and we will be ordering in due course.”

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Posted 3 years ago

“Wrong flooring sent in the first place, replacement sent but the quality wasn't so great if I'm honest once down (vinyl laminate)”

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Posted 3 years ago

“Great fast delivery. Product very goo”

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Posted 3 years ago

“We have ordered the flooring samples recently, and we were very happy with the fast postage. Unfortunately the shade of the panels did not match our existing floors but will be checking the website for new products available with future purchases”

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Posted 3 years ago

“ordered floor samples for my kitchen, arrived very quickly, and good quality.”

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Posted 3 years ago

“Samples arrived quickly.”

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Posted 3 years ago

“Very pleased with the vinyl flooring. A good price for a nice product. Delivered when they said they would. Strange putting by back door. Didn’t bother coming to front door to ring bell either when we were home waiting for the delivery. That’s down to the courier though. All good.”

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Posted 3 years ago

“Good products however click and collect process needs to be improved as the address to collect from is not disclosed until after purchase! Luckily it was nearby!!”

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Posted 3 years ago

“Great quality amazing prices”

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Posted 3 years ago

“Very pleased with product quality, swift delivery”

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Posted 3 years ago

“Flooring is a good quality not put down yet but looking forward to seeing the finished result.”

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Posted 3 years ago

“Smooth process from ordering to delivery. Kept updated with expected delivery time. Would definitely use again. The flooring is lovely, looks good and is easy to clean and dries quickly.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews