Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,647 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

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“Wrong flooring sent in the first place, replacement sent but the quality wasn't so great if I'm honest once down (vinyl laminate)”

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Posted 3 years ago

“Great fast delivery. Product very goo”

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Posted 3 years ago

“We have ordered the flooring samples recently, and we were very happy with the fast postage. Unfortunately the shade of the panels did not match our existing floors but will be checking the website for new products available with future purchases”

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Posted 3 years ago

“ordered floor samples for my kitchen, arrived very quickly, and good quality.”

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Posted 3 years ago

“Samples arrived quickly.”

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Posted 3 years ago

“Very pleased with the vinyl flooring. A good price for a nice product. Delivered when they said they would. Strange putting by back door. Didn’t bother coming to front door to ring bell either when we were home waiting for the delivery. That’s down to the courier though. All good.”

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Posted 3 years ago

“Good products however click and collect process needs to be improved as the address to collect from is not disclosed until after purchase! Luckily it was nearby!!”

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Posted 3 years ago

“Great quality amazing prices”

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Posted 3 years ago

“Very pleased with product quality, swift delivery”

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Posted 3 years ago

“Flooring is a good quality not put down yet but looking forward to seeing the finished result.”

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Posted 3 years ago

“Smooth process from ordering to delivery. Kept updated with expected delivery time. Would definitely use again. The flooring is lovely, looks good and is easy to clean and dries quickly.”

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Posted 3 years ago

“excellent samples an delivery.need more samples for my suitability.”

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Posted 3 years ago

“Brilliant quality I will be buying again”

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Posted 3 years ago

“Ordered two samples ten days ago and still no show. Emails indicated they were dispatch same day, so likely a fault of their chosen carrier. Even though I can't fault FD for such a swift dispatch, I would be concerned about any order I placed getting here on time given it would be sent the same way.”

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Posted 3 years ago

“Came very very quick thanks”

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Posted 3 years ago

“Fantastic service would recommend”

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Posted 3 years ago

“They called to double check the order which was a nice touch. Delivered on time. No issues.”

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Posted 3 years ago

“Good quality and value and very helpful will definitely use again”

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Posted 3 years ago

“Excellent service, easy to use website for making the order, great team for communications and fast delivery of some great products. 10/10, thank you so much!”

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Posted 3 years ago

“Excellent product and service. Would definitely use this retailer again. Thank you for your prompt attention.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,647 reviews