Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,656 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 18th September 2024

Elizabeth Oxley

Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two samples and they arrived the following day. Quality is good. I was kept up to date. top service.”

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Posted 5 years ago

“I have now got lovely real wooden flooring all over my house an everyone who see it Always says how beautiful it look would definitely recommend factory direct flooring to everyone 👌”

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Posted 5 years ago

“very happy with my vinyl floor and the service I received”

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Posted 5 years ago

“Received samples very quickly all looks good”

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Posted 5 years ago

“I have only asked for two samples I like both. Would need a qUote.”

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Posted 5 years ago

“The samples came very quickly and good quality product but the colour not as dark as looked on line so not what I was looking for. High marks for customer service. Many thanks”

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Posted 5 years ago

“Samples sent are large enough to be able to see what the flooring will look like in situ, unlike other companies who provide tiny samples. I will be ordering my new floor from them.”

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Posted 5 years ago

“Excellent”

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Posted 5 years ago

“What a great service Fast efficient and effective . Oh yes great prices too”

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Posted 5 years ago

“First time I have used this company. Excellent service and quality of product. I will definitely use again. M Dover”

Factory Direct Flooring Ltd 5 star review on 21st September 2019

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Great service ,very pleased with the quality of my free samples ,hope to purchase in the near future”

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Posted 5 years ago

“Day off work to stay in for deliver then get told floor at wrong depot”

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Posted 5 years ago

“Just asked for samples, so far, and am very pleased with the product. A couple of extra samples would have been helpful, both for colours and styles, but we will be ordering full flooring in due course.”

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Posted 5 years ago

“Good prices with no small print. Straight forward marketing and easy to follow steps to check out. Prompt delivery dates. In short first class service I will recommend to others. Thank You.”

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Posted 5 years ago

“Super fast delivery of samples and good size. Shame you can only order two though”

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Posted 5 years ago

“Quick and efficient service. Would recommend”

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Posted 5 years ago

“I am astounded by the quality of this flooring for the price I paid, it looks incredible down and was the easiest to lay compared to others I’ve used. Each piece had perfect edges, meaning it slotted together seemlessly. I was offered colour matched beading which looks great. My only qualm was that after paying £30 delivery, it’s only kerb side delivery which wasn’t ideal when my elderly in laws had to sit waiting in on my behalf and then had to move 9 packs plus a long tube of beading all the way down our long drive and driver declined any assistance...otherwise, a fab company and would recommend”

Factory Direct Flooring Ltd 5 star review on 18th September 2019

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Fast and positive”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,656 reviews