Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.62

4.6 Rating 9,648 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 10th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 8th June 2024

Sara Lawrence

Factory Direct Flooring Ltd 5 star review on 3rd June 2024

Geoff Lewis

Factory Direct Flooring Ltd 5 star review on 20th February 2024

Jodie

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super Flooring, super delivery, No damaged boxes, well packaged, samples also came next day. Thank you, house looks amazing!”

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Posted 1 year ago

“All right all”

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Posted 1 year ago

“Did exactly what I wanted it to do.”

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Posted 1 year ago

“Very pleased with the result when laid and will always come back. Decided not to have carpets this time as have got new puppy! Say no more!”

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Posted 1 year ago

“Fantastic customer service amazing quality on product highly recommended”

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Posted 1 year ago

“It is a little unfair to rate you so low. It's not the company itself, its who you chose to do the delivery. A van turned up - But had no package for us inside. The Guys didn't really seem phased in admitting they'd left the package behind as it couldn't fit (But somehow didn't think to modify their route, so, in a first, a van turned up for no reason and left!) Subsequent chasing by your end (Thank you, by the way) lead to vague promises of 'next day' Followed by a 'Your package was delivered successfully' update *Spoiler - It wasn't - The 'proof' was a random signature from a stranger! (*Hell, Yvonne - Whoever you are. Hope you're enjoying our flooring btw) Now a week on from the 'next day' delivery, you have arranged a re-shipment (Thank you, again) This is neither what we really wanted nor is it cost-effective or good for business for you! Would love to give you an idea of what my flooring is like. That'll be much easier, when I can actually see it! Hope you rethink your supply chain choices *all following questions in past tense so difficult giving honest answers, sorry!”

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Posted 1 year ago

“Always find the service excellent”

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Posted 1 year ago

“Very impressed with Factory Flooring direct. arrived early afternoon., Securely packaged. Will be using them again in the near future”

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Posted 1 year ago

“Excellent online service and sending a sample made the choice easier. I would like to complain about the rudeness of the delivery driver. My workmen were willing to help with the unloading and I asked him to reverse nearer the storage space. He wasn’t pleasant.”

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Posted 1 year ago

“Samples received quickly and was great products will buy from them in future”

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Posted 1 year ago

“Very nice samples, but unfortunately they took a while to arrive, so we saw something else and bought that before theyhad arrived.”

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Posted 1 year ago

“Delivery man phoned 10mins before to let me know he’s nearby. Delivery service spot on the driver was very helpful ! Thankyou. Can’t comment on the flooring yet as just delivered.”

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Posted 1 year ago

“The whole ordering process was easy and delivery was very quick too, the delivery guy was very courteous and carried the rolls of vinyl to the inside of my parents house, very helpful. The vinyl looks very nice and was relatively easy to lay. I would buy from Factory Direct Flooring again, straightforward ordering and regular updates regarding delivery. My picture shows the flooring in my utility room which is almost finished. I bought the same pattern for a new room which will be a second toilet in the house, work still in progress.”

Factory Direct Flooring Ltd 5 star review on 24th April 2023

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Posted 1 year ago

“Lovely herringbone effect vinyl. Probably the only place that I could find a perfect match in colour for my kitchen…had some samples delivered which was great! Great quality and fantastic price too. Would buy from here again.”

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Posted 1 year ago

“Great flooring 😊”

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Posted 1 year ago

“Whilst the online facility to order samples is very effective and the product prices are competetive, this company is not customer centric at all ! Delivery charges are extremely high if you have to choose a specific date and even more costly on a Saturday. We ordered online with option available to deliver Good Friday. We called a few days days before delivery to get an approx. time frame and we’re told to phone back on the Friday. Bearing in mind the delivery is curb drop only on pallets so my husband took the day off work to offload when we called for a time frame to be told there was an error on the website and no delivery was coming. ! On calling them there was no consideration or empathy. I was told an email had been sent about the delivery issue which I later traced into my spam mail. I was told I would have to wait until the Wednesday which we couldn’t do due to work or we could have it the Saturday and pay extra which meant no bedroom floor for another week and extra cost ! The only other option they gave me was to cancel the order ! Obviously I did not feel considered listened to or valued as a customer in anyway. They were very happy to refund rather than deliver on the Saturday for no extra cost. We had already paid extra for a designated day delivery. I am glad we cancelled as I feel if there had been an after sales issue there would have been no support at all ! I did advise I would not advocate and would write a negative review but they were not bothered so this is a transparent and honest account of my experience with them”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Ordered some samples, building work not finished yet, but INUNDATED with emails and it's really getting on my nerves!!!!”

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Posted 1 year ago

“Has some leftovers so was looking to match them for another room. Found them, checked with free sample, just have to lay them.”

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Posted 1 year ago

“Brilliant to deal with and everything delivered as promised”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,648 reviews